Available languages:

Last checked: 08/05/2019

Guarantees and returns – Cyprus

Legal guarantee

How long is the legal guarantee for new and second-hand goods?

The duration is 2 years but can be reduced to 1 year for second-hand goods.

If the product is defective, who is responsible for putting things right?

The seller, even for purchases made through an internet platform. However, the platform may have agreed to act as an intermediary so check the terms and conditions.

By when must the consumer notify the seller of a defect?

The consumer has 2 months in which to notify the seller of a defect in a product.

Who has to prove the presence/absence of a defect and how long do they have to do this?

The seller must prove that the item was not defective for the first 6 months after the delivery of the product ("reversal of burden of proof").

Is there a third party testing body that can help to provide proof?

The consumer can ask a repair shop for an expert opinion, but it might not be accepted by the seller. In the event of a court procedure, the judge may accept the opinion of the consumer's expert or ask for an independent expert opinion.

What remedies is the consumer entitled to free of charge? Is there a deadline for implementing the solution?

There is a "hierarchy of remedies":

There is no deadline for implementing a solution.

Is the repaired/replaced product covered by a new guarantee?

No, the legal guarantee is extended by the amount of time necessary for the repair or replacement of the product.

Can the consumer take action against the importer or any intermediary in the supply chain up to and including the producer?

No, the consumer can only make a complaint against the seller.

If no amicable solution can be found, what is the deadline for taking the case to court?

The prescription period is 2 years from delivery of the goods, unless there is a suspension of the statutory limitation period.

Are any other legal guarantees laid down in national law coexisting with the legal conformity guarantee?

No.

Commercial warranty

Who is responsible for application of the warranty?

The party offering the warranty, be it the seller, the producer or a third party guarantor. Always refer to the documentation provided.

On average, how long is a commercial warranty?

1 to 5 years, but in most cases 2 years as with the legal guarantee. More expensive goods usually have a longer warranty which often applies to specific parts of the product.

Is it free of charge?

Not necessarily. The trader can fix the conditions, so it can be free of charge or offered against payment.

Does it have to be confirmed in writing?

The seller doesn't necessarily need to confirm the legal warranty in writing, only that it must be explained in plain, simple, clear and understandable terms.

What information is required?

The content of the warranty, including all essential elements such as duration, price and geographical coverage, details of the company offering it and a reminder of the legal guarantee.

See main information on this topic

Need support from assistance services?

Get in touch with specialised assistance services

Share this page: