Solving disputes with customers
UK decision to invoke Article 50 of the TEU: More information
As of 30 March 2019, all EU law will cease to apply to the UK, unless a ratified withdrawal agreement establishes another date, or the European Council and the UK decide unanimously to extend the two-year negotiation period. For more information about the legal repercussions for businesses:
The alternative dispute resolution offers you the chance to avoid court procedures for disputes with consumers. The service is usually quicker, cheaper and simpler especially if you choose to register on the online dispute resolution platform. This means it's easier for your customers to engage with you and ensure smoother complaint handling.
The European small claims procedure can be used to make a claim (up to EUR 5 000 excluding expenses) against another business, an organisation or your customers in any EU country except Denmark. See how much the procedure costs and how it works.