Solving disputes with customers
UK decision to invoke Article 50 of the TEU: More information
The alternative dispute resolution offers you the chance to avoid court procedures for disputes with consumers. The service is usually quicker, cheaper and simpler especially if you choose to register on the online dispute resolution platform. This means it's easier for your customers to engage with you and ensure smoother complaint handling.
The European small claims procedure can be used to make a claim (up to EUR 5 000 excluding expenses) against another business, an organisation or your customers in any EU country except Denmark. See how much the procedure costs and how it works.