Life and travel
Last checked: 21/06/2022

Making and receiving payments

You cannot apply card surcharges, and payments must be accepted irrespective of where your customer is based in the EU. If you offer customers a choice between paying by card in their own currency rather than the currency of your country or website, you must inform them - at the time of purchase - of all charges related to the currency conversion service that you offer. Anti-money laundering and terrorist financing rules: obligations for verifying the identity of your customers and beneficial owners.

Find out how to claim interest and compensation on payments you're owed for commercial transactions with other businesses and public authorities. Work out how much interest you can claim with the late payment calculator.

EU rules mean you can apply online to speed up cross-border debt recovery. You can also request a court order to freeze funds in the bank account of the company that owes you money.

Share this page: