Last checked: 07/10/2020

E-commerce, distance and off-premises selling

Transport and coronavirus

The information given on this page only concerns selling to the final consumer (B2C), not to other businesses (B2B).

E-commerce and off-premises selling offers many advantages, but it also entails certain obligations under EU rules.

Transactions subject to these EU rules are sales and service contracts to consumers when you don't meet your customer face-to-face; e.g. contractual agreements by internet, telephone (with or without human interaction), email, fax or standard letter and contracts when you conclude a contract with customers outside your usual business premises.

E-commerce, distance and off-premises rules do not cover transactions in the following areas:

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