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Last checked: 23/06/2022

E-commerce, distance and off-premises selling

The information given on this page only concerns selling to the final consumer (B2C), not to other businesses (B2B).

E-commerce and off-premises selling offers many advantages, but it also entails certain obligations under EU rules.

Transactions subject to these EU rules are sales and service contracts to consumers when you don't meet your customer face-to-face; e.g. contractual agreements by internet, telephone (with or without human interaction), email, fax or standard letter and contracts when you conclude a contract with customers outside your usual business premises.

E-commerce, distance and off-premises rules do not cover transactions in the following areas:

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EU legislation

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European Small Claims Procedure

Settle disputes with suppliers or clients from another EU country, for claims up to EUR 5 000.

Points of single contact

National information on expanding your business in another EU country.

Product Contact Point

Your Product Contact Point can inform you on national product legislation and help you access another national market in the EU.

Do you have questions on operating a business cross-border, for example exporting or expanding to another EU country? If so, the Enterprise Europe Network can give you free advice.

You can also use the assistance service finder to find the right help for you.

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