As an EU consumer, in addition to general consumer rights you also have certain specific ones relating to the particular ways of shopping for goods or services, e.g. online shopping.
Since the opening-up of the energy supply market in the EU you also enjoy rights as an energy consumer. These entitle you to:
- an electricity connection and use of the electricity supply
- clear information on your contract, better deals, and tracking your energy use
- assistance if you have problems
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