FAQs - In an emergency
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Why an EU-wide emergency number?
To give you 1 single number you can use in an emergency wherever you are – so you don't have to remember a different number for every country.
The EU-wide 112 means just one number that is operational throughout the EU and that we can all remember even under the pressure of an emergency situation.
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Does 112 replace national emergency numbers?
NO - 112 operates in every EU country alongside the existing national emergency numbers. So if you know those numbers, you can also use them – the service will be the same.
In some EU countries, 112 is the main emergency number anyway.
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When to use 112?
In emergency situations only.
112 is not an enquiry service or suchlike.
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How does 112 work?
When you call 112, you will be connected to an operator who will pass you on to the emergency service you require.
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Which language(s) can I use to call 112?
- The language(s) of the country you're in
- English – in some countries
- Other European languages – but this depends entirely on the country and the operators in place.
There is no standard or minimum range of languages provided.
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How will 112 operators know where I am?
If you're unable to speak properly or don't know exactly where you are, the operator will pass on as much information as possible about your location to the emergency services – either the address of the landline telephone or the location of your mobile phone.
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What are 116 numbers?
This is a range of 5 free, European helpline numbers for children and adults in need, usable in most EU countries (though coverage is not yet universal).
They give access to selected local help services.
- 116 000 – hotline for missing children
- 116 111 – helpline for children
- 116 123 – emotional support helpline
- 116 006 – helpline for crime victims
- 116 117 – non-emergency medical assistance
More on 116 numbers