Either way, you should receive a reply in your own language within a week.
... Receiving your reply
Again, 2 options:
If you have not received a reply within a week, contact us at email@example.com, but never use this e-mail address to submit an enquiry.
We will attempt to reach you by phone up to 3 times in the week following your enquiry. If we haven't reached you by then, we will then send the reply by e-mail (if you gave an e-mail address in your enquiry).