Call EUROPE DIRECT, the EU general information service, on the free phone(*) number 00800 6 7 8 9 10 11 from anywhere in the EU.
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Either way, you should receive a reply in your own language within a week.
... Receiving your reply
Again, 2 options:
If you have not received a reply within a week, contact us at firstname.lastname@example.org, but never use this e-mail address to submit an enquiry.
We will attempt to reach you by phone up to 3 times in the week following your enquiry. If we haven't reached you by then, we will then send the reply by e-mail (if you gave an e-mail address in your enquiry).