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Updated : 14/03/2014

Repairs, replacements, refunds

From June 13th 2014, there will be new rules on consumer rights across the EU. Learn more about your new rights and other changes.

Get what you paid for

  • If an item you bought in the EU does not look or work as advertised, the seller must repair or replace it free of charge, or give you a refund.
  • A two-year guarantee applies from the date of purchase or delivery.
  • When you buy goods or services by post, telephone, fax or on the internet from a professional trader based in the EU, you have the same right to receive a repair, replacement or refund from the seller as you would if you had bought them in a shop.
  • You are not entitled to a refund if the problem is minor, such as a scratch on a CD case.
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In this case, the 27 EU member states + Iceland, Liechtenstein and Norway

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