Shopping

Updated : 12/2011

Repairs, replacements, refunds

If an item you bought in the EU does not look or work as advertised, the seller must repair or replace it free of charge, or give you a refund.
A two-year guarantee applies from the date of purchase or delivery.
When you buy goods or services by post, telephone, fax or on the internet from a professional trader based in the EU, you have the same right to receive a repair, replacement or refund from the seller as you would if you had bought them in a shop.
You are not entitled to a refund if the problem is minor, such as a scratch on a CD case.

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In this case, the 27 EU member states + Iceland, Liechtenstein and Norway