Updated : 14/05/2012
New EU legislation gives you more rights when you purchase services abroad, for example:
For these types of services, and others, you have the right to buy from a service provider located in another EU country without
However, if there are objective reasons for the seller to refuse to sell to you, that seller may be within their rights.
You do not necessarily enjoy the same rights with certain services, notably financial and transport services.
Many companies and individuals offering services in the EU currently discriminate against customers living in a different EU country. Some will probably continue to do so, even with new EU rules in force.
If an online shop refuses to sell you an item, or a supermarket refuses to give you a loyalty card, or you are charged a higher booking fee for your holiday simply because you live in a different EU country, then your rights are not being respected.
To get help defending your rights in such a situation, contact your local European consumer centre.
Before offering you their service, traders in the EU are required to give you their contact details and detailed information on:
If you want to buy services from a seller based in a different EU country (such as an architect to design your house, or workmen to renovate it) you can use the contact point in your country [158 KB] to get information on:
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In this case, the 27 EU member states + Iceland, Liechtenstein and Norway