FAQs - Emergencies
Why an EU-wide emergency number?
To give you 1 single number you can use in an emergency wherever you are – so you don't have to remember a different number for every country.
The EU-wide 112 means just one number that is operational throughout the EU and that we can all remember even under the pressure of an emergency situation.
Does 112 replace national emergency numbers?
NO - 112 operates in every EU country alongside the existing national emergency numbers. So if you know those numbers, you can also use them – the service will be the same.
In some EU countries, 112 is the main emergency number anyway.
When to use 112?
In emergency situations only.
112 is not an enquiry service or suchlike.
How does 112 work?
When you call 112, you will be connected to an operator who will pass you on to the emergency service you require.
Which language(s) can I use to call 112?
The language(s) of the country you're in.
- English – in some countries
- Other European languages – but this depends entirely on the country and the operators in place.
- There is no standard or minimum range of languages provided.
How will 112 operators know where I am?
If you're unable to speak properly or don't know exactly where you are, the operator will pass on as much information as possible about your location to the emergency services – either the address of the landline telephone or the location of your mobile phone.
What are 116 numbers?
This is a range of 5 free, European helpline numbers for children and adults in need, usable in most EU countries (though coverage is not yet universal).
They give access to selected local help services.
- 116 000 – hotline for missing children
- 116 111 – helpline for children
- 116 123 – emotional support helpline
- 116 006 – helpline for crime victims
- 116 117 – non-emergency medical assistance