National contacts - United Kingdom

Consumers

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Consumer dispute resolution

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Formal legal action for consumers

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Informal dispute resolution for consumers

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Out-of-court procedures for consumers

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Energy supply

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Access to and use of energy services

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Complaints and dispute resolution

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Contracts and energy consumption

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial products and services

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Bank accounts in the EU

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Consumer credits and loans

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Payments, transfers and cheques

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Insurance products

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Mortgage loans

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Financial dispute resolution bodies

Financial Ombudsman Service
Exchange Tower
UK-E14 9SR London

Website
Tel.: +44 20 79 64 10 00
E-mail: complaint.info@financial-ombudsman.org.uk

Internet and telecoms

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Roaming in the EU

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Telecommunication services

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Shopping: your rights

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Contract information

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Guarantees and returns

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Pricing and payments

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Shipping and delivery

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

VAT – Value Added Tax

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Unfair treatment

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Unfair commercial practices

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Unfair contract terms

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Unfair pricing

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Cross border enforcement and cooperation

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
UK-EC4Y 8JX London

Website
Tel.: +44 84 54 04 05 06
E-mail: enquiries@oft.gsi.gov.uk

Alternative Dispute Resolution

Centre for Effective Dispute Resolution/IDRS
70 Fleet Street
UK-EC4Y 1EU London

Website
Tel.: +44 20 75 20 38 00
E-mail: applications@cedr.com

Education & Youth

Academic recognition and information centre

The National Recognition Information Centre for the United Kingdom (UK NARIC)
Oriel House, Oriel Road
UK-GL50 1XP Cheltenham, Gloucestershire

Website
Tel.: +44 87 09 90 40 88
Fax: +44 12 42 25 86 11
E-mail: info@naric.org.uk

EU exchange programmes

UK National Agency ECOTEC (Leonardo da Vinci, Grundtvig, Study visits)
28-34 Albert Street
UK-B4 7UD Birmingham

Website
Tel.: +44 84 51 99 29 29
Fax: +44 12 16 16 37 79
E-mail: llp@ecotec.com

National education bodies

Department for Children, Schools and Families
Sanctuary Buildings
Great Smith Street
UK-SW1P 3BT London

Website
Tel.: 0870 00 02 28 8
E-mail: info@dcsf.gsi.gov.uk

EU exchange programmes

British Council (Comenius)
10 Spring Gardens
UK-SW1A 2BN London

Website
Tel.: +44 01 61 95 77 75 5
Fax: +44 20 73 89 44 26
E-mail: comenius@britishcouncil.org

Volunteering

Connect Youth
The British Council

10 Spring Gardens
UK-SW1 2BN London 

Website
Tel.: +44 20 73 89 40 30
Fax: +44 20 73 89 40 33
E-mail: connectyouth.enquiries@britishcouncil.org

Family

Children

Adoption

Adoption

Department for Education
Department for Children, Schools and Families

Castle View House, East Lane
UK-WA7 2GJ Runcorn, Cheshire

Website
Tel.: 0870 00 02 28 8
E-mail: info@dcsf.gsi.gov.uk

Child abduction

Child abduction

Ministry of Justice
102 Petty France
UK-SW1H 9AJ London

Website
E-mail: general.queries@justice.gsi.gov.uk

Couples

Divorce and legal separation

Divorce and separation

Ministry of Justice
102 Petty France
UK-SW1H 9AJ London

Website
E-mail: general.queries@justice.gsi.gov.uk

Marriage

Marriage and other forms of partnership

General Register Office
PO Box 2
UK-PR8 2JD Southport

Website
Tel.: +44 84 56 03 77 88
E-mail: certificate.services@ips.gsi.gov.uk

Civil unions and registered partnerships

Marriage and other forms of partnership

General Register Office
PO Box 2
UK-PR8 2JD Southport

Website
Tel.: +44 84 56 03 77 88
E-mail: certificate.services@ips.gsi.gov.uk

Unmarried couples

Marriage and other forms of partnership

General Register Office
PO Box 2
UK-PR8 2JD Southport

Website
Tel.: +44 84 56 03 77 88
E-mail: certificate.services@ips.gsi.gov.uk

Health

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Getting prescription medicine abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Prescriptions abroad: expenses and reimbursements

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Presenting a prescription abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Planned medical treatment abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Expenses and reimbursements: planned medical treatment abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Organising planned medical treatment abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Information points: planned medical treatment abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Unplanned healthcare

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Going to a doctor/hospital abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Health cover for temporary stays

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Unplanned healthcare: payments and reimbursements

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

When living abroad

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Your health insurance cover

National contact point for cross-border healthcare

National Health Service (NHS)

Website

Health authority

Department of Health
39 Victoria Street
UK-SW1H 0EU London

Contact form
Website

Tel.: +44 20 72 10 48 50

Social security

Department for Work and Pensions
Tyneview Park, Whitley Road
UK-NE98 1BA Newcastle upon Tyne

Website
Tel.: +44 19 12 18 77 77
E-mail: TVP-IPC-Customer-Care@thepensionservice.gsi.gov.uk

Residence formalities

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Documents and formalities

Permanent residence (>5 years) for EU nationals

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Permanent residence (>5 years) for non-EU family members

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Registering EU family members in another EU country

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Registering your non-EU family members in another EU country

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Registering your residence abroad

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Reporting presence for short stays (<3 months)

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Elections abroad

European elections

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Municipal elections

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Home country elections

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Family residence rights

Civil and registered partners

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Jobseeker's family

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Other relatives

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Your EU spouse and children

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Your non-EU spouse and children

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Your parents

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Residence rights

Jobseekers - residence rights

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Pensioners - residence rights

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Students - residence rights

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Workers - residence rights

Residence formalities

UK Visas and Immigration
EU, EEA and Commonwealth


Website
Tel.: +44 15 16 72 56 26

Travel

National Enforcement Bodies

Passenger Complaints Unit
Civil Aviation Authority

CAA House
45-59 Kingsway
UK-WC2B 6TE London


Tel.: +44 20 74 53 68 88
Fax: +44 20 72 40 70 71
E-mail: passengercomplaints@caa.co.uk

EU parking card for people with disabilities

Blue Badge helpline


Tel.: +44 30 02 00 78 18 (NI)
Tel.: +44 84 44 63 02 13 (England)
Tel.: +44 84 44 63 02 14 (Scotland)
Tel.: +44 84 44 63 02 15 (Wales)
E-mail: blue.badge@dft.gsi.gov.uk (England)
E-mail: blue.badge@scotland.gsi.gov.uk (Scotland)
E-mail: blue.badge@wales.gsi.gov.uk (Wales)
E-mail: bluebadges@drdni.gov.uk (NI)

Taxation and customs body

HM revenues & customs
Crownhill Court, Tailyour Road
UK-PL6 5BZ Plymouth

Website
Tel.: +44 84 50 10 90 00

Foreign ministry

British Foreign and Commonwealth Office
King Charles Street
UK-SW1A 2AH London

Website
Tel.: +44 20 70 08 15 00

Driving abroad

Car insurance validity when travelling abroad

Compensation body

Motor Insurers' Bureau
6-12 Linford Wood House
Capital Drive, Linford Wood
UK-MK14 6XT Milton Keynes

Website
Tel.: +44 87 02 41 67 32
E-mail: greencard@mib.org.uk

Driving licence and insurance

Compensation body

Motor Insurers' Bureau
6-12 Linford Wood House
Capital Drive, Linford Wood
UK-MK14 6XT Milton Keynes

Website
Tel.: +44 87 02 41 67 32
E-mail: greencard@mib.org.uk

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence loss, theft, replacement when on holiday

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Transport and disability

EU parking card for people with disabilities

EU parking card for people with disabilities

Blue Badge helpline


Tel.: +44 30 02 00 78 18 (NI)
Tel.: +44 84 44 63 02 13 (England)
Tel.: +44 84 44 63 02 14 (Scotland)
Tel.: +44 84 44 63 02 15 (Wales)
E-mail: blue.badge@dft.gsi.gov.uk (England)
E-mail: blue.badge@scotland.gsi.gov.uk (Scotland)
E-mail: blue.badge@wales.gsi.gov.uk (Wales)
E-mail: bluebadges@drdni.gov.uk (NI)

Vehicles

Cars

Buying and leasing a car

European Consumer Centre

European Consumer Centre UK 
Sylvan Court 1, Sylvan Way
Southfields Business Park, Basildon
UK-SS15 6TH Essex

Website
Tel.: +44 12 68 88 66 90
E-mail: eccs@tsi.org.uk

Company cars

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence

Transport, Traffic and Technical Services - Gibraltar
Driver & Vehicle Licensing Department

Eastern Beach Road
Gibraltar

Website
Tel.: +350 20 05 16 03
E-mail: driverinfo@gibraltar.gov.gi
E-mail: vehicledata@gibraltar.gov.gi

Driving licence

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence

Transport, Traffic and Technical Services - Gibraltar
Driver & Vehicle Licensing Department

Eastern Beach Road
Gibraltar

Website
Tel.: +350 20 05 16 03
E-mail: driverinfo@gibraltar.gov.gi
E-mail: vehicledata@gibraltar.gov.gi

Driving licence recognition and validity

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence

Transport, Traffic and Technical Services - Gibraltar
Driver & Vehicle Licensing Department

Eastern Beach Road
Gibraltar

Website
Tel.: +350 20 05 16 03
E-mail: driverinfo@gibraltar.gov.gi
E-mail: vehicledata@gibraltar.gov.gi

Driving licence renewal and exchange

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence

Transport, Traffic and Technical Services - Gibraltar
Driver & Vehicle Licensing Department

Eastern Beach Road
Gibraltar

Website
Tel.: +350 20 05 16 03
E-mail: driverinfo@gibraltar.gov.gi
E-mail: vehicledata@gibraltar.gov.gi

Getting a driving licence in the EU

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Insurance

Compensation body

Motor Insurers' Bureau
6-12 Linford Wood House
Capital Drive, Linford Wood
UK-MK14 6XT Milton Keynes

Website
Tel.: +44 87 02 41 67 32
E-mail: greencard@mib.org.uk

Information centre

Motor Insurers' Bureau
6-12 Linford Wood House
Capital Drive, Linford Wood
UK-MK14 6XT Milton Keynes

Website
Tel.: +44 87 02 41 67 32
E-mail: greencard@mib.org.uk

Car insurance cover abroad

Compensation body

Motor Insurers' Bureau
6-12 Linford Wood House
Capital Drive, Linford Wood
UK-MK14 6XT Milton Keynes

Website
Tel.: +44 87 02 41 67 32
E-mail: greencard@mib.org.uk

Car insurance validity in the EU

Compensation body

Motor Insurers' Bureau
6-12 Linford Wood House
Capital Drive, Linford Wood
UK-MK14 6XT Milton Keynes

Website
Tel.: +44 87 02 41 67 32
E-mail: greencard@mib.org.uk

Registration

Registration

Driver and Vehicle Licensing Agency

Website
Contact details

Car registration documents and formalities

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence

Transport, Traffic and Technical Services - Gibraltar
Driver & Vehicle Licensing Department

Eastern Beach Road
Gibraltar

Website
Tel.: +350 20 05 16 03
E-mail: driverinfo@gibraltar.gov.gi
E-mail: vehicledata@gibraltar.gov.gi

Car registration in another EU country

Driving licence

Driver and Vehicle Licensing Agency

Website
Contact details

Driving licence

Transport, Traffic and Technical Services - Gibraltar
Driver & Vehicle Licensing Department

Eastern Beach Road
Gibraltar

Website
Tel.: +350 20 05 16 03
E-mail: driverinfo@gibraltar.gov.gi
E-mail: vehicledata@gibraltar.gov.gi

Work & Retirement

Liaison office for posted workers

Posted Workers National Liaison Office
Department for Business, Energy & Industrial Strategy

1 Victoria Street
UK-SW1H 0ET London

Website
Tel.: +44 20 72 15 50 00
E-mail: postedworkers.enquiries@beis.gsi.gov.uk

Pension authorities

International Pension Centre
The Pension Service 11
Mail Handling Site A
UK-WV98 1LW Wolverhampton

Contact form
Website

Tel.: +44 19 12 18 77 77

Pension authorities

Department for Work and Pensions
Caxton House
Tothill Street
UK-SW1H 9DA London

Website
Tel.: +44 17 12 38 30 00

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Finding a job abroad

Access to jobs in the public sector

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

If you don't find work

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Transferring unemployment benefits

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Retiring abroad

State pensions abroad

Pension authorities

International Pension Centre
The Pension Service 11
Mail Handling Site A
UK-WV98 1LW Wolverhampton

Contact form
Website

Tel.: +44 19 12 18 77 77

Pension authorities

Department for Work and Pensions
Caxton House
Tothill Street
UK-SW1H 9DA London

Website
Tel.: +44 17 12 38 30 00

Supplementary pensions abroad

Pension authorities

International Pension Centre
The Pension Service 11
Mail Handling Site A
UK-WV98 1LW Wolverhampton

Contact form
Website

Tel.: +44 19 12 18 77 77

Pension authorities

Department for Work and Pensions
Caxton House
Tothill Street
UK-SW1H 9DA London

Website
Tel.: +44 17 12 38 30 00

Unemployment & benefits

Survivors’ pensions and death grants

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Social security cover abroad

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Social security systems in the EU

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Unemployment abroad

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Useful forms for social security rights

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Working abroad

Posted workers

Liaison office for posted workers

Posted Workers National Liaison Office
Department for Business, Energy & Industrial Strategy

1 Victoria Street
UK-SW1H 0ET London

Website
Tel.: +44 20 72 15 50 00
E-mail: postedworkers.enquiries@beis.gsi.gov.uk

Civil servants abroad

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Cross-border commuters

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Equal treatment

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

Work permits

Public employment service

Jobcentre Plus

Website
Tel.: +44 84 56 06 02 34
Tel.: 0800 05 56 68 8

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