National contacts - Netherlands

Consumers

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Consumer dispute resolution

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Formal legal action for consumers

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Informal dispute resolution for consumers

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Out-of-court procedures for consumers

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Energy supply

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Access to and use of energy services

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Complaints and dispute resolution

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Contracts and energy consumption

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial products and services

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Bank accounts in the EU

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Consumer credits and loans

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Payments, transfers and cheques

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Insurance products

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Mortgage loans

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Financial dispute resolution bodies

Klachteninstituut Financiële Dienstverlening (Kifid)
Complaints Institute for Financial Services (Kifid)

Koningin Julianaplein 10
NL-2595 AA Den Haag

Website
Tel.: +31 70 33 38 99 9
E-mail: consumenten@kifid.nl

Internet and telecoms

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Internet access

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Roaming in the EU

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Fixed line telephone services

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Shopping

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Contract information

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Guarantees and returns

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Pricing and payments

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Shipping and delivery

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

VAT – Value Added Tax

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Unfair treatment

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Unfair commercial practices

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Unfair contract terms

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Unfair pricing

Cross border enforcement and cooperation

Autoriteit Consument en Markt
Authority for Consumers and Markets

PO Box 16326
NL-2500 BH Den Haag

Contact form
Website

Alternative Dispute Resolution

Klachtencommissie DSI 
Dutch Securities Institute

t.a.v. het secretariaat Postbus 3861
NL-1001 AR Amsterdam

Website
Tel.: +31 20 62 01 27 4
E-mail: info@dsi.nl

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Education & Youth

Volunteering

Nederlands Jeugd Instituut (NJi)
Catharijnesingel 47 - NL-3511 GC Utrecht
Postbus 19221 - NL-3501 DE Utrecht

Website
Tel.: +31 30 23 06 34 4
Fax: +31 30 23 06 31 2
E-mail: info@nji.nl

Taxation and customs body

Ministerie van Financiën
Ministry of Finance

Korte Voorhout 7
PO Box 20201
NL-2500 EE Den Haag

Website
Tel.: +31 70 34 28 00 0

National education bodies

Ministerie van Onderwijs, Cultuur en Wetenschap
Ministry of Education, Culture and Science

PO Box 16375
NL-2500 BJ Den Haag

Website
Tel.: +31 70 41 23 45 6

Academic recognition and information centre

Afdeling Onderwijsvergelijking
International Recognition Department

Kortenaerkade 11, Postbus 29 777
NL-3501 DE Utrecht

Contact formWebsite
Tel.: +31 30 23 06 34 4
Fax: +31 30 23 06 31 2

EU exchange programmes

NUFFIC
De Nederlandse organisatie voor internationalisering in onderwijs
The Dutch organisation for internationalisation in education

Kortenaerkade 11 - NL-2518 AX Den Haag
Postal address: PO Box 29777 - NL-2502 LT Den Haag

Website
Tel.: +31 70 42 60 25 1
E-mail: erasmus@nuffic.nl

Family

Children

Child abduction

Child abduction

Ministerie van Justitie en Veiligheid
Ministry of Justice and Security

Turfmarkt 147
NL-2511 DP Den Haag

Website
Tel.: +31 70 37 07 91 1

Couples

Divorce and legal separation

Divorce and separation

Ministerie van Justitie en Veiligheid
Ministry of Justice and Security

Turfmarkt 147
NL-2511 DP Den Haag

Website
Tel.: +31 70 37 07 91 1

Marriage

Marriage and other forms of partnership

Ministerie van Binnenlandse Zaken en Koninkrijksrelaties
Ministry of the Interior and Kingdom Relations

Turfmarkt 147
NL-2511 DP Den Haag

Website
Tel.: +31 70 42 66 42 6

Civil unions and registered partnerships

Marriage and other forms of partnership

Ministerie van Binnenlandse Zaken en Koninkrijksrelaties
Ministry of the Interior and Kingdom Relations

Turfmarkt 147
NL-2511 DP Den Haag

Website
Tel.: +31 70 42 66 42 6

Unmarried couples

Marriage and other forms of partnership

Ministerie van Binnenlandse Zaken en Koninkrijksrelaties
Ministry of the Interior and Kingdom Relations

Turfmarkt 147
NL-2511 DP Den Haag

Website
Tel.: +31 70 42 66 42 6

Health

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Getting prescription medicine abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Prescriptions abroad: expenses and reimbursements

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Presenting a prescription abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Planned medical treatment abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Expenses and reimbursements: planned medical treatment abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Organising planned medical treatment abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Information points: planned medical treatment abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Unplanned healthcare

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Going to a doctor/hospital abroad

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Health cover for temporary stays

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Unplanned healthcare: payments and reimbursements

National contact point for cross-border healthcare

Het Centraal Administratie Kantoor (CAK)
The Central Administration Office (CAK)

Antwoordnummer 91041
NL-2509 VC Den Haag

Contact form
Website

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

When living abroad

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Your health insurance cover

Health authority

Ministerie van Volksgezondheid, Welzijn en Sport
Ministry of Health, Welfare and Sport

PO Box 20350
NL-2500 EJ Den Haag

Contact form
Website

Tel.: +31 70 34 07 91 1

Social security

Zorginstituut Nederland
National Health Care Institute

Postbus 320
NL-1110 AH Diemen

Contact form
Website

Tel.: +31 88 71 15 55 2

Travel

National Enforcement Bodies

Inspectie Leefomgeving en Transport
Human Environment and Transport Inspectorate

Postbus 575
NL-2130 AN Hoofddorp

Website
Tel.: +31 8 84 89 00 00
Fax: +31 7 04 56 30 13

Foreign ministry

Ministerie van Buitenlandse Zaken
Ministry of Foreign Affairs

Bezuidenhoutseweg 67
PO Box 20061
NL-2594 AC Den Haag

Website
Tel.: +31 70 34 84 84 8

Driving abroad

Car insurance validity when travelling abroad

Information centre

Nederlands Bureau der Motorrijtuigverzekeraars
Dutch Office of Vehicle Insurers

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 28 0
E-mail: nlbureau@vereende.nl

Compensation body

Waarborgfonds Motorverkeer
Motor Traffic Guarantee Fund

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 20 0
E-mail: schade.wbf@vereende.nl
E-mail: waarborgfonds@vereende.nl

Driving licence and insurance

Information centre

Nederlands Bureau der Motorrijtuigverzekeraars
Dutch Office of Vehicle Insurers

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 28 0
E-mail: nlbureau@vereende.nl

Compensation body

Waarborgfonds Motorverkeer
Motor Traffic Guarantee Fund

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 20 0
E-mail: schade.wbf@vereende.nl
E-mail: waarborgfonds@vereende.nl

Driving licence

CBR - Centraal Bureau Rijvaardigheidsbewijzen
Central Office for Driving Licences

Sir Winston Churchilllaan 297
NL-2288 DC Rijswijk

Contact formnlWebsitenl
Tel.: +31 70 39 03 69 5

Driving licence loss, theft, replacement when on holiday

Driving licence

CBR - Centraal Bureau Rijvaardigheidsbewijzen
Central Office for Driving Licences

Sir Winston Churchilllaan 297
NL-2288 DC Rijswijk

Contact formnlWebsitenl
Tel.: +31 70 39 03 69 5

Passenger rights

Air passenger rights

National Enforcement Bodies

Inspectie Leefomgeving en Transport
Human Environment and Transport Inspectorate

Postbus 575
NL-2130 AN Hoofddorp

Website
Tel.: +31 8 84 89 00 00
Fax: +31 7 04 56 30 13

Transport and disability

EU parking card for people with disabilities

EU parking card for people with disabilities

Ministerie van Infrastructuur en Waterstaat
Ministry of Infrastructure and Water Management

Rijnstraat 8
NL-2515 XP Den Haag

Website
Tel.: +31 70 456 00 00
Fax: +31 70 456 11 11

Vehicles

EU parking card for people with disabilities

Ministerie van Infrastructuur en Waterstaat
Ministry of Infrastructure and Water Management

Rijnstraat 8
NL-2515 XP Den Haag

Website
Tel.: +31 70 456 00 00
Fax: +31 70 456 11 11

Cars

Buying and leasing a car

European Consumer Centre

Europees Consumenten Centrum
European Consumer Centre

Moreelsepark 1 (3rd floor), 3511 EP Utrecht
P.O. Box 487
NL - 3500 AL Utrecht

Website
Tel.: +31 30 232 64 40
E-mail: info@eccnederland.nl

Company cars

Registration

RDW - Dienst Wegverkeer
Department of Road Transport

Europaweg 205 - NL-2711 ER Zoetermeer
PO Box 777 - NL-2700 AT Zoetemeer

Websitenl
Tel.: +31 59 83 93 33 0
E-mail: info@rdw.nl

Driving licence

Driving licence

CBR - Centraal Bureau Rijvaardigheidsbewijzen
Central Office for Driving Licences

Sir Winston Churchilllaan 297
NL-2288 DC Rijswijk

Contact formnlWebsitenl
Tel.: +31 70 39 03 69 5

Driving licence recognition and validity

Driving licence

CBR - Centraal Bureau Rijvaardigheidsbewijzen
Central Office for Driving Licences

Sir Winston Churchilllaan 297
NL-2288 DC Rijswijk

Contact formnlWebsitenl
Tel.: +31 70 39 03 69 5

Driving licence renewal and exchange

Driving licence

CBR - Centraal Bureau Rijvaardigheidsbewijzen
Central Office for Driving Licences

Sir Winston Churchilllaan 297
NL-2288 DC Rijswijk

Contact formnlWebsitenl
Tel.: +31 70 39 03 69 5

Getting a driving licence in the EU

Driving licence

CBR - Centraal Bureau Rijvaardigheidsbewijzen
Central Office for Driving Licences

Sir Winston Churchilllaan 297
NL-2288 DC Rijswijk

Contact formnlWebsitenl
Tel.: +31 70 39 03 69 5

Insurance

Information centre

Nederlands Bureau der Motorrijtuigverzekeraars
Dutch Office of Vehicle Insurers

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 28 0
E-mail: nlbureau@vereende.nl

Compensation body

Waarborgfonds Motorverkeer
Motor Traffic Guarantee Fund

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 20 0
E-mail: schade.wbf@vereende.nl
E-mail: waarborgfonds@vereende.nl

Car insurance cover abroad

Information centre

Nederlands Bureau der Motorrijtuigverzekeraars
Dutch Office of Vehicle Insurers

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 28 0
E-mail: nlbureau@vereende.nl

Compensation body

Waarborgfonds Motorverkeer
Motor Traffic Guarantee Fund

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 20 0
E-mail: schade.wbf@vereende.nl
E-mail: waarborgfonds@vereende.nl

Car insurance validity in the EU

Information centre

Nederlands Bureau der Motorrijtuigverzekeraars
Dutch Office of Vehicle Insurers

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 28 0
E-mail: nlbureau@vereende.nl

Compensation body

Waarborgfonds Motorverkeer
Motor Traffic Guarantee Fund

Postbus 3003
NL-2280 MG Rijswijk

Website
Tel.: +31 70 34 08 20 0
E-mail: schade.wbf@vereende.nl
E-mail: waarborgfonds@vereende.nl

Registration

Registration

RDW - Dienst Wegverkeer
Department of Road Transport

Europaweg 205 - NL-2711 ER Zoetermeer
PO Box 777 - NL-2700 AT Zoetemeer

Websitenl
Tel.: +31 59 83 93 33 0
E-mail: info@rdw.nl

Car registration documents and formalities

Registration

RDW - Dienst Wegverkeer
Department of Road Transport

Europaweg 205 - NL-2711 ER Zoetermeer
PO Box 777 - NL-2700 AT Zoetemeer

Websitenl
Tel.: +31 59 83 93 33 0
E-mail: info@rdw.nl

Car registration in another EU country

Registration

RDW - Dienst Wegverkeer
Department of Road Transport

Europaweg 205 - NL-2711 ER Zoetermeer
PO Box 777 - NL-2700 AT Zoetemeer

Websitenl
Tel.: +31 59 83 93 33 0
E-mail: info@rdw.nl

Work & Retirement

Liaison office for posted workers

Ministerie van Sociale Zaken en Werkgelegenheid
Ministry of Social Affairs and Employment

Parnassusplein 5
NL-2511 VX Den Haag

Website
Tel.: +31 77 46 56 76 7

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Liaison office for posted workers

Inspectie SZW
Labour Inspectorate

Parnassusplein 5
P.O Box 90801
NL-2509 LV Den Haag

Website
Tel.: +31 62 12 87 31 4
Tel.: +31 70 33 34 76 7
E-mail: ailiaisonbureau@minszw.nl

Pension authorities

Sociale verzekeringsbank (SVB)
Social Insurance Bank

Postbus 1100
NL-1180 BH Amstelveen

Contact form
Website

Tel.: +31 20 65 65 65 6

Finding a job abroad

Access to jobs in the public sector

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

If you don't find work

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Transferring unemployment benefits

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Retiring abroad

State pensions abroad

Pension authorities

Sociale verzekeringsbank (SVB)
Social Insurance Bank

Postbus 1100
NL-1180 BH Amstelveen

Contact form
Website

Tel.: +31 20 65 65 65 6

Supplementary pensions abroad

Pension authorities

Sociale verzekeringsbank (SVB)
Social Insurance Bank

Postbus 1100
NL-1180 BH Amstelveen

Contact form
Website

Tel.: +31 20 65 65 65 6

Unemployment & benefits

Survivors’ pensions and death grants

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Family benefits

Family benefits

Ministerie van Sociale Zaken en Werkgelegenheid
Ministry of Social Affairs and Employment

Parnassusplein 5
NL-2511 VX Den Haag

Website
Tel.: +31 70 33 34 44 4
E-mail: info@minszw.nl

Social security cover abroad

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Social security systems in the EU

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Unemployment abroad

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Useful forms for social security rights

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Working abroad

Posted workers

Liaison office for posted workers

Ministerie van Sociale Zaken en Werkgelegenheid
Ministry of Social Affairs and Employment

Parnassusplein 5
NL-2511 VX Den Haag

Website
Tel.: +31 77 46 56 76 7

Liaison office for posted workers

Inspectie SZW
Labour Inspectorate

Parnassusplein 5
P.O Box 90801
NL-2509 LV Den Haag

Website
Tel.: +31 62 12 87 31 4
Tel.: +31 70 33 34 76 7
E-mail: ailiaisonbureau@minszw.nl

Civil servants abroad

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Cross-border commuters

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Equal treatment

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

Work permits

Public employment service

UWV WERKbedrijf - Uitvoeringsinstituut Werknemersverzekeringen
Employee Insurance Agency - Public Employment Service

Postbus 69254
NL-1060 CH Amsterdam

Contact formnl
Website

Tel.: +31 88 89 82 00 1

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