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Online shopping
When you shop in the EU – whether online, over the phone, or through a catalogue – you have certain consumer rights.
Find out more about:
- your right to information from online sellers
- your right to return/get a refund for products bought unseen
- what to do when things go wrong (such as faulty products, undelivered goods, refusal to sell)
Footnote
In this case, the 27 EU member states + Iceland, Liechtenstein and Norway