Updated : 03/12/2012
In the EU you are entitled to have basic, affordable, good‑quality online services, provided to your house or flat.
This means that there must be at least 1 service provider in your country who can do this for you. Under EU law, this operator is known as the "universal service provider".
To find out more, contact the national regulatory authorities in your country. They will put you in touch with your universal service provider.
Jack moved to a remote part of the Scottish countryside and wanted to get an internet connection in his new house there. After several companies had told him their networks didn't cover his area, he finally found out who the universal service provider was in Scotland. He contacted this company, which provided him with an internet connection.
If you are a user with disabilities, you are entitled to a choice of available providers and services equivalent to that enjoyed by most consumers.
You may also be eligible for special accessibility devices provided by your service provider - such as magnification software or a screen reader, if you are visually impaired.
Your national regulatory authorities might be able to provide you with more details as regards these accessibility rights.
Véronique, from France, is partially sighted and needs special assistance to read websites.
On a tip from a friend, she contacted the French universal service provider to enquire about getting a screen reader. The provider delivered the software Véronique needed.
Your personal data must be adequately protected.
You are entitled to:
To find out exactly how your data is protected, check with your national data protection authority.
Maria from Spain spends a lot of time chatting with friends on the internet. But after seeing some stories in the news, she began to get a bit worried her service provider could be tracking her messages.
Get in touch with specialised assistance services