National contacts - France

Consumers

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Consumer dispute resolution

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Formal legal action for consumers

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Informal dispute resolution for consumers

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Out-of-court procedures for consumers

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Energy supply

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Access to and use of energy services

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Complaints and dispute resolution

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Contracts and energy consumption

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial products and services

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Bank accounts in the EU

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Consumer credits and loans

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Payments, transfers and cheques

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Insurance products

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Mortgage loans

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Financial dispute resolution bodies

Comité de la Médiation Bancaire
Financial mediation service

31 rue Croix des Petits-Champs
FR-75049 Paris Cedex 01

Website fr
Tel.: +33 81 19 01 80 1

Internet and telecoms

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Internet access

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Roaming in the EU

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Telecommunication services

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

Shopping: your rights

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Contract information

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Guarantees and returns

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Pricing and payments

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Shipping and delivery

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

VAT – Value Added Tax

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Unfair treatment

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Unfair commercial practices

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Unfair contract terms

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Unfair pricing

Alternative Dispute Resolution

Le Défenseur des droits
The Defender of rights

7, rue Saint-Florentin
FR-75409 Paris cedex 08

Website fr
Tel.: +33 96 93 90 00 0

Cross border enforcement and cooperation

Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Directorate General for Competition Policy, Consumer affairs and Fraud Control

Télédoc 071
59, boulevard Vincent-Auriol
FR-75703 Paris Cedex 13

Website fr
Tel.: +33 14 49 72 31 1

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Education & Youth

Academic recognition and information centre

Centre international d'études pédagogiques (CIEP)
1, avenue Léon Journault
FR-92318 Sèvres Cedex

Website fr
Tel.: +33 14 50 76 00 0
E-mail: enic-naric@ciep.fr

Volunteering

Agence française du Programme Européen Jeunesse en Action (AFPEJA)
Institut National de la Jeunesse et de l'Education Populaire

95, avenue de France
FR-75650 Paris Cedex 13

Website fr
Tel.: +33 17 09 89 36 9
E-mail: peja@injep.fr

National education bodies

Ministère de l'éducation nationale
Ministry of National Education

110, rue de Grenelle
FR-75357 Paris SP 07

Website fr
Website fr

Tel.: +33 15 55 51 01 0
E-mail:

National education bodies

Ministère de l'enseignement supérieur et de la recherche
Ministry of Higher Education and Research

1, rue Descartes
FR-75231 Paris Cedex 05

Website fr
Tel.: +33 15 55 59 09 0
E-mail: sup-info@education.gouv.fr

EU exchange programmes

Agence Europe Education Formation France
Europe Agency Education Traineeship France

25, Quai des Chartrons
FR-33080 Bordeaux

Website fr
Tel.: +33 55 60 09 40 0
E-mail: contact@2e2f.fr

Volunteering

Volunteering

Agence française du Programme Européen Jeunesse en Action (AFPEJA)
Institut National de la Jeunesse et de l'Education Populaire

95, avenue de France
FR-75650 Paris Cedex 13

Website fr
Tel.: +33 17 09 89 36 9
E-mail: peja@injep.fr

Family

Family benefits

Caisses d'Allocations Familiales
Family Allocations Office

32, avenue de la Sibelle
FR-75685 Paris Cedex 14

Website fr

Marriage and other forms of partnership

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Children

Family benefits

Caisses d'Allocations Familiales
Family Allocations Office

32, avenue de la Sibelle
FR-75685 Paris Cedex 14

Website fr

Marriage and other forms of partnership

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Adoption

Marriage and other forms of partnership

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Child abduction

Child abduction

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Divorce and separation

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Family benefits

Family benefits

Caisses d'Allocations Familiales
Family Allocations Office

32, avenue de la Sibelle
FR-75685 Paris Cedex 14

Website fr

Parental responsibility

Divorce and separation

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Couples

Marriage and other forms of partnership

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Divorce and legal separation

Divorce and separation

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Marriage

Marriage and other forms of partnership

Ministère de la Justice
Ministry of Justice

13, place Vendôme
FR-75042 Paris Cedex 01

Website fr
Tel.: +33 14 47 76 06 0

Health

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Getting prescription medicine abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Prescriptions abroad: expenses and reimbursements

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Presenting a prescription abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Planned medical treatment abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Expenses and reimbursements: planned medical treatment abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Organising planned medical treatment abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Information points: planned medical treatment abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Unplanned healthcare

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Going to a doctor/hospital abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Health cover for temporary stays

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Unplanned healthcare: payments and reimbursements

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

When living abroad

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Your health insurance cover

National contact point for cross-border healthcare

CLEISS - PCN France
CLEISS - National Contact Point France

11, rue de la tour des dames
FR-75436 Paris cedex 09

Website fr
E-mail: soinstransfrontaliers@cleiss.fr

Health authority

Ministère des Affaires sociales et de la Santé
Ministry of Health and Social affairs

14, avenue Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Social security

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Centre for European and International relations on Social Security (CLEISS)

11, rue de la tour des Dames
FR-75436 Paris cedex 09

Website
Tel.: +33 14 52 63 34 1
Fax: +33 14 99 50 65 0

Social security

Ministère des Affaires sociales et de la Santé - Direction de la Sécurité sociale (DSS)
Ministry of Health and Social Affairs - Social Security department (DSS)

14, av. Duquesne
FR-75350 Paris 07 SP

Website fr
Tel.: +33 14 05 66 00 0

Residence formalities

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Documents and formalities

Permanent residence (>5 years) for EU nationals

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Permanent residence (>5 years) for non-EU family members

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Registering EU family members in another EU country

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Registering your non-EU family members in another EU country

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Registering your residence abroad

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Reporting presence for short stays (<3 months)

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Elections abroad

European elections

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Municipal elections

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Home country elections

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Family residence rights

Civil and registered partners

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Jobseeker's family

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Other relatives

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Your EU spouse and children

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Your non-EU spouse and children

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Your parents

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Residence rights

Jobseekers - residence rights

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Pensioners - residence rights

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Students - residence rights

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Workers - residence rights

Residence formalities

Ministère de l'Intérieur - Direction générale des étrangers en France
Ministry of the Interior - Directorate General for Foreigners in France

Place Beauvau
FR-75800 Paris Cedex 08

Websitefr
Tel.: +33 17 77 26 10 0

Travel

Foreign ministry

Ministère des Affaires étrangères
Ministry of Foreign Affairs

37, Quai d'Orsay
FR-75351 Paris

Contact form
Website fr

Tel.: +33 14 31 75 35 3
E-mail:

Taxation and customs body

Ministre de l'Économie et des Finances
Direction générale des douanes et droits indirects
Minister of Economy and Finance
Directorate-General of Customs and Indirect Taxes

11, rue des Deux-Communes
FR-93558 Montreuil Cedex

Contact form
Website fr

Tel.: +33 14 00 40 40 4

Driving abroad

Car insurance validity when travelling abroad

Information centre

AGIRA - Association pour la Gestion des Informations sur le Risque en Assurance
1, rue Jules Lefebvre
FR-75431 Paris Cedex 09

Websitefr
Tel.: +33 15 32 15 03 6
E-mail: orginfo@agira.asso.fr

Compensation body

Fonds de garantie des assurances obligatoires de dommages
Mandatory Third-Party Liability Insurance Guarantee Fund

64, rue Defrance
FR-94682 Vincennes Cedex

Website
Tel.: +33 14 39 87 70 0
E-mail: contact@fga.fr

Information centre

Fédération Française de l'Assurance
French Insurance Federation

26, boulevard Haussmann
FR-75009 Paris

Contact form
Website

Tel.: +33 14 24 79 00 0
E-mail: information@ffsa.fr

Driving licence and insurance

Information centre

AGIRA - Association pour la Gestion des Informations sur le Risque en Assurance
1, rue Jules Lefebvre
FR-75431 Paris Cedex 09

Websitefr
Tel.: +33 15 32 15 03 6
E-mail: orginfo@agira.asso.fr

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Compensation body

Fonds de garantie des assurances obligatoires de dommages
Mandatory Third-Party Liability Insurance Guarantee Fund

64, rue Defrance
FR-94682 Vincennes Cedex

Website
Tel.: +33 14 39 87 70 0
E-mail: contact@fga.fr

Information centre

Fédération Française de l'Assurance
French Insurance Federation

26, boulevard Haussmann
FR-75009 Paris

Contact form
Website

Tel.: +33 14 24 79 00 0
E-mail: information@ffsa.fr

Driving licence loss, theft, replacement when on holiday

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Passenger rights

Air passenger rights

National Enforcement Bodies

Direction générale de l'aviation civile (DGAC)
Direction du transport aérien
Mission du Droit des passager
Bureau des passager aériens

50, rue Henry Farman
FR-75720 Paris cedex 15

Website
Tel.: +33 15 80 94 32 1
Fax:

Transport and disability

EU parking card for people with disabilities

EU parking card for people with disabilities

Préfectures de département
Departmental authorities


Website fr

EU parking card for people with disabilities

Ministère du Travail, de l’Emploi, de la Formation professionnelle et du Dialogue social
Ministry of Labor, Employment, Vocational Training and Social Dialogue

11, place des cinq martyrs du lycée Buffon
FR-75676 Paris Cedex 14


Vehicles

Information centre

AGIRA - Association pour la Gestion des Informations sur le Risque en Assurance
1, rue Jules Lefebvre
FR-75431 Paris Cedex 09

Websitefr
Tel.: +33 15 32 15 03 6
E-mail: orginfo@agira.asso.fr

EU parking card for people with disabilities

Préfectures de département
Departmental authorities


Website fr

Compensation body

Fonds de garantie des assurances obligatoires de dommages
Mandatory Third-Party Liability Insurance Guarantee Fund

64, rue Defrance
FR-94682 Vincennes Cedex

Website
Tel.: +33 14 39 87 70 0
E-mail: contact@fga.fr

EU parking card for people with disabilities

Ministère du Travail, de l’Emploi, de la Formation professionnelle et du Dialogue social
Ministry of Labor, Employment, Vocational Training and Social Dialogue

11, place des cinq martyrs du lycée Buffon
FR-75676 Paris Cedex 14


Information centre

Fédération Française de l'Assurance
French Insurance Federation

26, boulevard Haussmann
FR-75009 Paris

Contact form
Website

Tel.: +33 14 24 79 00 0
E-mail: information@ffsa.fr

Cars

Buying and leasing a car

European Consumer Centre

Centre Européen de la Consommation
European Consumer Centre France

Bahnhofsplatz 3
DE-77694 Kehl

Website fr
Tel.: +49 78 51 99 14 80
Tel.: 08 20 20 09 99 (only accessible from France)
E-mail: service-juridique@cec-zev.eu

Company cars

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Driving licence

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Driving licence recognition and validity

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Driving licence renewal and exchange

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Getting a driving licence in the EU

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Insurance

Information centre

AGIRA - Association pour la Gestion des Informations sur le Risque en Assurance
1, rue Jules Lefebvre
FR-75431 Paris Cedex 09

Websitefr
Tel.: +33 15 32 15 03 6
E-mail: orginfo@agira.asso.fr

Compensation body

Fonds de garantie des assurances obligatoires de dommages
Mandatory Third-Party Liability Insurance Guarantee Fund

64, rue Defrance
FR-94682 Vincennes Cedex

Website
Tel.: +33 14 39 87 70 0
E-mail: contact@fga.fr

Information centre

Fédération Française de l'Assurance
French Insurance Federation

26, boulevard Haussmann
FR-75009 Paris

Contact form
Website

Tel.: +33 14 24 79 00 0
E-mail: information@ffsa.fr

Car insurance cover abroad

Information centre

AGIRA - Association pour la Gestion des Informations sur le Risque en Assurance
1, rue Jules Lefebvre
FR-75431 Paris Cedex 09

Websitefr
Tel.: +33 15 32 15 03 6
E-mail: orginfo@agira.asso.fr

Compensation body

Fonds de garantie des assurances obligatoires de dommages
Mandatory Third-Party Liability Insurance Guarantee Fund

64, rue Defrance
FR-94682 Vincennes Cedex

Website
Tel.: +33 14 39 87 70 0
E-mail: contact@fga.fr

Information centre

Fédération Française de l'Assurance
French Insurance Federation

26, boulevard Haussmann
FR-75009 Paris

Contact form
Website

Tel.: +33 14 24 79 00 0
E-mail: information@ffsa.fr

Car insurance validity in the EU

Information centre

AGIRA - Association pour la Gestion des Informations sur le Risque en Assurance
1, rue Jules Lefebvre
FR-75431 Paris Cedex 09

Websitefr
Tel.: +33 15 32 15 03 6
E-mail: orginfo@agira.asso.fr

Compensation body

Fonds de garantie des assurances obligatoires de dommages
Mandatory Third-Party Liability Insurance Guarantee Fund

64, rue Defrance
FR-94682 Vincennes Cedex

Website
Tel.: +33 14 39 87 70 0
E-mail: contact@fga.fr

Information centre

Fédération Française de l'Assurance
French Insurance Federation

26, boulevard Haussmann
FR-75009 Paris

Contact form
Website

Tel.: +33 14 24 79 00 0
E-mail: information@ffsa.fr

Registration

Registration

Service Public

Contact form fr
Website fr 

Tel.: +33 17 36 03 93 9

Car registration documents and formalities

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Car registration in another EU country

Driving licence

Service Public

Contact formfr
Websitefr 

Tel.: +33 17 36 03 93 9

Work & Retirement

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Liaison office for posted workers

Direction Générale du Travail,  Groupe national de veille, d'appui et de contrôle
Directorate General for Labour

39-45, quai André Citroën
FR-75902 Paris Cedex 15

Websitefr
Tel.: +33 14 53 82 58 0
E-mail: bureau.liaison@dgt.travail.gouv.fr

Pension authorities

Assurance retraite
National retirement insurance scheme


Website
Tel.: +33 97 11 03 96 0

Finding a job abroad

Access to jobs in the public sector

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

If you don't find work

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Transferring unemployment benefits

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Retiring abroad

State pensions abroad

Pension authorities

Assurance retraite
National retirement insurance scheme


Website
Tel.: +33 97 11 03 96 0

Supplementary pensions abroad

Pension authorities

Assurance retraite
National retirement insurance scheme


Website
Tel.: +33 97 11 03 96 0

Unemployment & benefits

Survivors’ pensions and death grants

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Social security cover abroad

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Social security systems in the EU

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Unemployment abroad

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Useful forms for social security rights

Public employment service

Pôle Emploi
Employment Centre


Websitefr
Tel.: +33 17 78 63 94 9

Working abroad

Posted workers

Liaison office for posted workers

Direction Générale du Travail,  Groupe national de veille, d'appui et de contrôle
Directorate General for Labour

39-45, quai André Citroën
FR-75902 Paris Cedex 15

Websitefr
Tel.: +33 14 53 82 58 0
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