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Updated : 14/06/2013

travel

Mobile roaming costs

When you use your mobile phone in other EU countries – to call, text (send SMS messages) or go online – there's a limit on what your operator can charge you.

Throughout the EU, the "Eurotariff" for roaming means the cost of using these services is capped – to put a stop to excessive prices.

The maximum tariffs for calls, texts and going online (data download) are:

1 July 2012

1 July 2013

1 July 2014

Outgoing voice calls (per minute)

€0.29

€0.24

€0.19

Incoming voice calls (per minute)

€0.08

€0.07

€0.05

Outgoing texts (per SMS message)

€0.09

€0.08

€0.06

Online (data download, per MB*)

€0.70

€0.45

€0.20

* The cap is per MB but you will be charged per Kilobyte used.
Prices exclude VAT.

These price caps apply to everybody – unless you have opted for a specific service or package. Of course, your provider is free to offer you cheaper rates, so it pays to look out for good deals.

Notification of prices

When you cross a border within the EU, your mobile operator must send you a text telling you the price for making and receiving calls, texting and going online (data download) in the EU country you've just entered.

Protection against "bill shock"

To protect you against excessive data roaming bills, the volume of downloaded data on your mobile device is capped, worldwide, at €50 (or the equivalent in another currency), unless you have agreed to a different limit with your operator. You will also receive a warning when you reach 80% of this agreed limit.

Sample story

No more running up big roaming bills by accident

Aniko, from Hungary, uses lots of apps on her smartphone: music streaming services, social networks for staying in touch with friends and maps to find shops & restaurants. On holiday in Greece, she forgets to switch off the automatic updates on her smartphone. But she doesn't need to worry about accidentally running up a huge bill: unless she agrees differently with her mobile operator, the cost of her data roaming is automatically capped at €50 (plus VAT).

What to do if things go wrong

If you think your service provider has breached your rights as regards these prices and conditions for roaming services:

  • contact the service provider/vendor pointing out your rights and their obligations and ask them to solve the problem before you're forced to take the matter further.
  • if you're not satisfied with your provider's response, you can contact the relevant national regulatory authorities. They may have the power to resolve the dispute. In many cases, they have set up special procedures and sort things out fairly and quickly. You can submit complaints to them about terms & conditions, quality of service, access to networks and services, and roaming services.

Sample story

Don't let your provider overcharge you

After her holiday in Italy, Birgit from Denmark received a high bill for using her smart phone to keep in touch with people online during her stay. She contacted her provider pointing out the caps and maximum prices under EU rules and asked for a review of the charges. She then received a new bill from her provider with the charges revised accordingly.

Help and advice

Help and advice

Haven't found the information you need? Do you have a problem to solve?

  • Contact the national regulator in the EU country where your mobile operator is based for problems or questions relating to the new limits