Updated : 14/03/2014
In the EU, you have the right to cancel your online purchase within seven working days.
This seven-day “cooling off” period begins on the day when you receive your purchase.
You can choose to cancel your order for any reason within this timeframe – even if you simply changed your mind.
The seller must give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.
This applies whenever you buy goods outside a shop (for example by phone, fax, or mail order, as well as on the internet).
Although you have a right of refund, you will have to pay the postage costs of shipping goods bought online back to the seller.
The seven-day “cooling off” period does not apply to:
Jane bought a ticket online for a U2 concert in Ireland. She found out the following day that she would have to be out of the country on the concert date, and attempted to cancel her order. However, the online seller refused to cancel the order and give her a refund.
Under EU law you have the right to cancel purchases made online or through other methods of "distance selling" (such as phone or mail-order) within a seven-day window. However, there are exceptions.
With holiday, travel, accommodation, and leisure entertainment reservations, the seller does not have to refund you if you cancel your order.
If you are purchasing goods from a private individual rather than a company, the transaction is not covered by the same consumer legislation. You do not have the legal right to change your mind within seven days of your order.Still need help?
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In this case, the 27 EU member states + Iceland, Liechtenstein and Norway