FAQs - Pricing and payments

The online form you completed probably included a pre-ticked box covering insurance, which you didn't un-tick. However, it is now illegal throughout the EU for airlines to use such pre-ticked boxes. If you discover unclear online pricing when booking a flight, you can report it to the national authorities in your EU country of residence.

NO. When you pay for something in the EU using your credit or debit card, traders usually cannot charge you an extra fee - also known as "surcharging" - just for using a particular card. This rule applies to card purchases in shops and online, made within your home country or in another EU country.
However, credit and debit cards issued by three party schemes (such as American Express and Diners Club) and business or corporate credit cards, where your employer is billed instead of you, are not covered by EU rules on payment services, and you can still be charged extra for using these cards.

NO. What the dealer has told you breaches EU rules, under which consumers should be able to take advantage of price differences within the EU. It is illegal for car manufacturers to have selective and exclusive dealerships to prevent dealers from selling cars to non-residents, so as to keep markets separate.
If you can obtain written evidence that the dealer is refusing to sell to you because you are not resident in Germany, contact the European Consumer Centre in Germany or Denmark.

NO. Under EU rules, traders are not allowed to discriminate based on nationality or country of residence. This means that if a trader accepts a particular brand of credit card, for example Visa, from Spain they have to accept the same brand of credit card from all EU countries.
Traders are allowed to choose which payment brands they accept – so, for example they can choose to accept Visa but not American Express. However, they are not allowed to refuse a payment card simply because it is from another EU country.

EU websites are not allowed to automatically redirect you to a specific country version of their website without your consent. You should be able to choose which version you visit by selecting a country/territory or by directly typing in the correct URL. If you are unable to switch to a different version of the theme park's website, you can report the problem to your European Consumer Centres Network (ECC-Net) .