Consumer contracts and guarantees
When you sign contracts with consumers, you need to respect EU and national fairness and transparency requirements, and make sure your contracts don't include unfair terms. Find out how to ensure your business is consumer law ready.
Check your after-sale responsibilities for consumer contracts and obligations to your customers, such as the 14-day cooling-off period when selling online, off-premises or at a distance. Read about the legal guarantees and warranties in each EU country.
If you are a seller of consumer goods in the EU, you must inform consumers of their rights through a mandatory harmonised notice that explains their legal guarantee rights. If you are a producer and choose to offer a voluntary commercial guarantee of durability that goes beyond the legal one, you must use the EU harmonised GARAN label.