National contacts - Spain

Consumers

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Consumer dispute resolution

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Formal legal action for consumers

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Informal dispute resolution for consumers

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Out-of-court procedures for consumers

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Energy supply

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Access to and use of energy services

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Complaints and dispute resolution

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Contracts and energy consumption

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Financial products and services

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Bank accounts in the EU

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Consumer credits and loans

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Payments, transfers and cheques

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Insurance products

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Mortgage loans

Financial dispute resolution bodies

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV Investor Assistance Office - Investors Division of the CNMV
Edison, 4
ES-28006 Madrid

Website
Tel.: +34 90 05 35 01 5

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Internet and telecoms

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Internet access

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Roaming in the EU

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Telecommunication services

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

Shopping: your rights

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Contract information

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Guarantees and returns

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Pricing and payments

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Shipping and delivery

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

VAT – Value Added Tax

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Unfair treatment

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Unfair commercial practices

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Unfair contract terms

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Unfair pricing

Alternative Dispute Resolution

Junta Arbitral Nacional de Consumo
National Consumer Arbitration Board

Calle Príncipe de Vergara 54
ES-28006 Madrid


Tel.: +34 91 82 24 41 9
Tel.: +34 91 82 24 50 4
E-mail: junta-nacional@msssi.es

Cross border enforcement and cooperation

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición
Spanish Agency for Consumer Affairs, Food Safety and Nutrition

Principe de Vergara, 54
ES-28006 Madrid

Contact form
Website

Tel.: +34 91 82 24 44 0
Tel.: +34 91 82 24 46 3

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Education & Youth

Volunteering

Instituto de la Juventud
Ministerio de Sanidad, Servicios Sociales e Igualdad

C/ José Ortega y Gasset, 71
ES-28071 Madrid

Website
Tel.: +34 91 78 27 60 0
E-mail: informacioninjuve@injuve.es

EU exchange programmes

Organismo Autónomo Programas Educativos Europeos (OAPEE)
Paseo del Prado, 28 - 1ª planta
ES-28071 Madrid

Website
Tel.: +34 91 55 06 71 8
Fax: +34 91 55 06 75 0
E-mail: sepie@sepie.es

Academic recognition and information centre

Centro NARIC
Ministerio de Educación Cultura y Deporte
Subdirección General de Títulos y Reconocimiento de Cualificaciones

Paseo del Prado, 28
ES-28014 Madrid

Website
Tel.: +34 91 327 76 81

EU exchange programmes

Ministerio de Educación Cultura y Deporte
Ministry of Education, Culture and Sport

Calle de Alcalá, 34
ES-28071 Madrid

Website
Tel.: +34 91 32 77 68 1

Family

Children

Adoption

Adoption

Ministerio de Sanidad, Servicios Sociales e Igualdad
Paseo del Prado, 18-20
ES-28071 Madrid

Website
Tel.: +34 91 59 64 48 0

Child abduction

Child abduction

Ministerio de Justicia
Ministry of Justice

Calle San Bernardo, 45
ES-28071 Madrid

Website
Tel.: +34 91 83 72 29 5

Family benefits

Family benefits

Ministerio de Sanidad, Política Social e Igualdad
Paseo del Prado, 18-20
ES-28071 Madrid

Websitees
Tel.: +34 91 59 64 48 0

Couples

Divorce and legal separation

Divorce and separation

Ministerio de Justicia
Ministry of Justice

Calle San Bernardo, 45
ES-28071 Madrid

Website
Tel.: +34 91 83 72 29 5

Marriage

Marriage and other forms of partnership

Ministerio de Justicia
Ministry of Justice

Calle de San Bernardo, 45
ES-28071 Madrid

Website
Tel.: +34 91 83 72 29 5

Civil unions and registered partnerships

Marriage and other forms of partnership

Ministerio de Justicia
Ministry of Justice

Calle de San Bernardo, 45
ES-28071 Madrid

Website
Tel.: +34 91 83 72 29 5

Unmarried couples

Marriage and other forms of partnership

Ministerio de Justicia
Ministry of Justice

Calle de San Bernardo, 45
ES-28071 Madrid

Website
Tel.: +34 91 83 72 29 5

Health

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Getting prescription medicine abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Prescriptions abroad: expenses and reimbursements

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Presenting a prescription abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Planned medical treatment abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Expenses and reimbursements: planned medical treatment abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Organising planned medical treatment abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Information points: planned medical treatment abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Unplanned healthcare

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Going to a doctor/hospital abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Health cover for temporary stays

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Unplanned healthcare: payments and reimbursements

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

When living abroad

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Your health insurance cover

National contact point for cross-border healthcare

Ministerio de Sanidad, Servicios Sociales y Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado, 18-20
ES-28014 Madrid

Website
E-mail: oiac@msssi.es

Social security

Ministerio de empleo y seguridad social
Ministry of Employment and Social Security


Website

Health authority

Ministerio de Sanidad, Servicios Sociales e Igualdad
Ministry of Health, Social Services and Equality

Paseo del Prado 18-20
ES-28014 Madrid

Websitees
Tel.: +34 91 59 61 00 0
E-mail: oiac@msssi.es

Residence formalities

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Documents and formalities

Permanent residence (>5 years) for EU nationals

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Permanent residence (>5 years) for non-EU family members

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Registering EU family members in another EU country

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Registering your non-EU family members in another EU country

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Registering your residence abroad

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Reporting presence for short stays (<3 months)

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Elections abroad

European elections

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Municipal elections

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Home country elections

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Family residence rights

Civil and registered partners

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Jobseeker's family

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Other relatives

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Your EU spouse and children

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Your non-EU spouse and children

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Your parents

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Residence rights

Jobseekers - residence rights

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Pensioners - residence rights

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Students - residence rights

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Workers - residence rights

Residence formalities

Ministerio del Interior
Ministry of the Interior

Amador de los Ríos, 7
ES-28010 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Travel

Foreign ministry

Ministerio de Asuntos Exteriores y de Cooperacion
Plaza de la Provincia, 1
ES-28071 Madrid

Website
Tel.: +34 91 37 99 70 0

National Enforcement Bodies

Agencia Estatal de Seguridad Aérea - División de Calidad y Protección
Spanish Agency for Air Safety - Quality and Protection Division

Avda. General Perón, 40
Acceso B (Recepción planta 1a)
ES-28020 Madrid

Website
Tel.: +34 91 39 68 21 0

Taxation and customs body

Agencia Española de Adminstración Tributaria
Spanish Tax Agency


Website
Tel.: +34 90 12 00 34 5

EU parking card for people with disabilities

Ministerio de Sanidad, Servicios Sociales e Igualdad
Dirección General de Políticas de Apoyo a la Discapacidad
Ministry of Health, Social Services and Equality

Alcalá 37
ES-28071 MADRID

Websitees
Tel.: +34 90 14 00 10 0
E-mail: dgdiscapacidad@msssi.es

Driving abroad

Car insurance validity when travelling abroad

Compensation body

Oficina Española de Aseguradores de Automóviles
Motor Insurers Bureau of Spain

Calle Sagasta, 18
ES-28004 Madrid

Website
Tel.: + 34 91 44 60 30 0
Fax: +34 91 59 40 96 5
E-mail: cartaverde@ofesauto.es

Information centre

Consorcio de Compensación de Seguros
Insurance Compensation Consortium

Paseo Castellana, 32
ES-28046 Madrid

Website
Tel.: +34 91 33 95 55 5
E-mail: ccs@consorseguros.es

Driving licence and insurance

Compensation body

Oficina Española de Aseguradores de Automóviles
Motor Insurers Bureau of Spain

Calle Sagasta, 18
ES-28004 Madrid

Website
Tel.: + 34 91 44 60 30 0
Fax: +34 91 59 40 96 5
E-mail: cartaverde@ofesauto.es

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Information centre

Consorcio de Compensación de Seguros
Insurance Compensation Consortium

Paseo Castellana, 32
ES-28046 Madrid

Website
Tel.: +34 91 33 95 55 5
E-mail: ccs@consorseguros.es

Driving licence loss, theft, replacement when on holiday

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Passenger rights

Air passenger rights

National Enforcement Bodies

Agencia Estatal de Seguridad Aérea - División de Calidad y Protección
Spanish Agency for Air Safety - Quality and Protection Division

Avda. General Perón, 40
Acceso B (Recepción planta 1a)
ES-28020 Madrid

Website
Tel.: +34 91 39 68 21 0

Transport and disability

EU parking card for people with disabilities

EU parking card for people with disabilities

Ministerio de Sanidad, Servicios Sociales e Igualdad
Dirección General de Políticas de Apoyo a la Discapacidad
Ministry of Health, Social Services and Equality

Alcalá 37
ES-28071 MADRID

Websitees
Tel.: +34 90 14 00 10 0
E-mail: dgdiscapacidad@msssi.es

Vehicles

Cars

Buying and leasing a car

European Consumer Centre

Centro Europeo del Consumidor
European Consumer Centre Spain

Principe de Vergara, 54
ES-28071 Madrid

Website
Tel.: +34 91 82 24 55 5
E-mail: cec@msssi.es

Company cars

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Driving licence

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Driving licence recognition and validity

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Driving licence renewal and exchange

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Getting a driving licence in the EU

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Insurance

Compensation body

Oficina Española de Aseguradores de Automóviles
Motor Insurers Bureau of Spain

Calle Sagasta, 18
ES-28004 Madrid

Website
Tel.: + 34 91 44 60 30 0
Fax: +34 91 59 40 96 5
E-mail: cartaverde@ofesauto.es

Information centre

Consorcio de Compensación de Seguros
Insurance Compensation Consortium

Paseo Castellana, 32
ES-28046 Madrid

Website
Tel.: +34 91 33 95 55 5
E-mail: ccs@consorseguros.es

Car insurance cover abroad

Compensation body

Oficina Española de Aseguradores de Automóviles
Motor Insurers Bureau of Spain

Calle Sagasta, 18
ES-28004 Madrid

Website
Tel.: + 34 91 44 60 30 0
Fax: +34 91 59 40 96 5
E-mail: cartaverde@ofesauto.es

Information centre

Consorcio de Compensación de Seguros
Insurance Compensation Consortium

Paseo Castellana, 32
ES-28046 Madrid

Website
Tel.: +34 91 33 95 55 5
E-mail: ccs@consorseguros.es

Car insurance validity in the EU

Compensation body

Oficina Española de Aseguradores de Automóviles
Motor Insurers Bureau of Spain

Calle Sagasta, 18
ES-28004 Madrid

Website
Tel.: + 34 91 44 60 30 0
Fax: +34 91 59 40 96 5
E-mail: cartaverde@ofesauto.es

Information centre

Consorcio de Compensación de Seguros
Insurance Compensation Consortium

Paseo Castellana, 32
ES-28046 Madrid

Website
Tel.: +34 91 33 95 55 5
E-mail: ccs@consorseguros.es

Registration

Registration

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Website es
Tel.: +34 90 28 87 06 0

Car registration documents and formalities

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Car registration in another EU country

Driving licence

Ministerio del Interior - Dirección General de Tráfico
Ministry of the Interior - Directorate General of Traffic

C/ Josefa Valcárcel, 28
ES-28071 Madrid

Websitees
Tel.: +34 90 28 87 06 0

Work & Retirement

Liaison office for posted workers

Dirección General de Empleo Subdirección General de Ordenación Normativa
General Directorate of Employment 

Pío Baroja, 6
ES-28009 Madrid

Websitees
Tel.: +34 91 36 31 82 5
Fax: +34 91 36 32 03 8

Pension authorities

Instituto Nacional de Seguridad Social
National Social Security Institute

C/ Padre Damián, 4-6
ES-28036 Madrid

Website
Tel.: +34 91 56 88 30 0
Fax: +34 91 56 40 48 4

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Finding a job abroad

Access to jobs in the public sector

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

If you don't find work

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Transferring unemployment benefits

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Retiring abroad

State pensions abroad

Pension authorities

Instituto Nacional de Seguridad Social
National Social Security Institute

C/ Padre Damián, 4-6
ES-28036 Madrid

Website
Tel.: +34 91 56 88 30 0
Fax: +34 91 56 40 48 4

Supplementary pensions abroad

Pension authorities

Instituto Nacional de Seguridad Social
National Social Security Institute

C/ Padre Damián, 4-6
ES-28036 Madrid

Website
Tel.: +34 91 56 88 30 0
Fax: +34 91 56 40 48 4

Unemployment & benefits

Survivors’ pensions and death grants

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Social security cover abroad

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Social security systems in the EU

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Unemployment abroad

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Useful forms for social security rights

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Working abroad

Posted workers

Liaison office for posted workers

Dirección General de Empleo Subdirección General de Ordenación Normativa
General Directorate of Employment 

Pío Baroja, 6
ES-28009 Madrid

Websitees
Tel.: +34 91 36 31 82 5
Fax: +34 91 36 32 03 8

Civil servants abroad

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Cross-border commuters

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Equal treatment

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Work permits

Public employment service

Servicio Público de Empleo Estatal
Spanish Public Employment Service

Calle Condesa de Venadito
ES-28071 Madrid

Contact formes
Websitees

Tel.: +34 91 27 22 79 3

Choose country

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