National contacts - Malta

Consumers

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Consumer dispute resolution

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Formal legal action for consumers

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Informal dispute resolution for consumers

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Out-of-court procedures for consumers

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Financial products and services

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Bank accounts in the EU

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Consumer credits and loans

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Payments, transfers and cheques

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Insurance products

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Mortgage loans

Financial dispute resolution bodies

Awtorità għas-Servizzi Finanzjarji ta’ Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Shopping: your rights

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Contract information

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Guarantees and returns

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Pricing and payments

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Shipping and delivery

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

VAT – Value Added Tax

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair treatment

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair commercial practices

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair contract terms

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair pricing

Alternative Dispute Resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Education & Youth

National education bodies

Ministeru għall-Edukazzjoni, u l-Impjieg
Ministry for Education and Employment

Great Siege Road
MT-FRN 1810 Floriana

Contact form
Website

Tel.: +356 25 98 10 00

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

National education bodies

National Commission for Further Higher Education (NCFHE)
Alamein Road
MT-PBK 1773 Pembroke

Website
E-mail: ncfhe@gov.mt

EU exchange programmes

Agenzija Programmi ta' l-Unioni Ewropea
European Union Programmes Agency - EUPA

Continental Business Centre
Old Railway Track
MT-SVR 9018 Santa Venera

Website
Tel.: +356 25 58 61 30
Fax: +356 25 58 61 39
E-mail: eupa@gov.mt

Academic recognition and information centre

Centru Malti ghal Rikonoxximent ta' Kwalifiki u ta' Informazzjoni Malta Malta Qualification Recognition Information Centre (Malta QRIC)
Alamein Road
MT-PBK 1773 Pembroke

Website
Tel.: +356 23 81 00 00
E-mail: qric.malta@gov.mt

Cross border enforcement and cooperation

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
E-mail: info@mccaa.org.mt

Family

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Children

Child abduction

Child abduction

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Family benefits

Family benefits

Social Security Division
38, Ordinance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00

Couples

Divorce and legal separation

Divorce and separation

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Marriage

Marriage and other forms of partnership

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Civil unions and registered partnerships

Marriage and other forms of partnership

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Unmarried couples

Marriage and other forms of partnership

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

General Pages

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Health

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Getting prescription medicine abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Prescriptions abroad: expenses and reimbursements

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Presenting a prescription abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Expenses and reimbursements: planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Organising planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Information points: planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Unplanned healthcare

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Going to a doctor/hospital abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Health cover for temporary stays

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Unplanned healthcare: payments and reimbursements

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

When living abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Your health insurance cover

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Health authority

Office of the Deputy Prime Ministry and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Contacts
Website

Tel.: +356 21 22 40 71

Social security

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Residence formalities

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Documents and formalities

Permanent residence (>5 years) for EU nationals

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Permanent residence (>5 years) for non-EU family members

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Registering EU family members in another EU country

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Registering your non-EU family members in another EU country

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Registering your residence abroad

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Reporting presence for short stays (<3 months)

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Elections abroad

European elections

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Municipal elections

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Home country elections

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Family residence rights

Civil and registered partners

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Jobseeker's family

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Other relatives

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Your EU spouse and children

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Your non-EU spouse and children

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Your parents

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Residence rights

Jobseekers - residence rights

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Pensioners - residence rights

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Students - residence rights

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Workers - residence rights

Residence formalities

Identity Malta Agency
Mediterranean Conference Centre
Old Hospital Street
MT-VLT 1645 Valletta

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Travel

Foreign ministry

Ministeru għall-Affarijiet Barranin
Ministry of Foreign Affairs

Palazzo Parisio
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 21 24 21 91
E-mail: info.mfa@gov.mt

Taxation and customs body

Department of Customs
Custom House
Lascaris Wharf
MT-VLT 1920 Valletta

Website
Tel.: +356 25 68 52 50
E-mail: vat@gov.mt

National Enforcement Bodies

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
Fax: +356 21 24 24 06
E-mail: airpassengersrights.ccd.gov.mt

Driving abroad

Driving licence and insurance

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Driving licence loss, theft, replacement when on holiday

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Passenger rights

Air passenger rights

National Enforcement Bodies

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
Fax: +356 21 24 24 06
E-mail: airpassengersrights.ccd.gov.mt

Transport and disability

EU parking card for people with disabilities

EU parking card for people with disabilities

Kummissjoni Nazzjonali Persuni b'Dizabilita (KNPD)
National Commission Persons with Disability

Triq Braille
MT-SVR 1619 Santa Venera

Website
Tel.: +356 21 48 77 89
E-mail: helpdesk@knpd.org

Vehicles

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

EU parking card for people with disabilities

Kummissjoni Nazzjonali Persuni b'Dizabilita (KNPD)
National Commission Persons with Disability

Triq Braille
MT-SVR 1619 Santa Venera

Website
Tel.: +356 21 48 77 89
E-mail: helpdesk@knpd.org

Cars

Buying and leasing a car

European Consumer Centre

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Company cars

Registration

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Driving licence

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Driving licence recognition and validity

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Driving licence renewal and exchange

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Getting a driving licence in the EU

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Registration

Registration

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Car registration documents and formalities

Registration

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Car registration in another EU country

Registration

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Work & Retirement

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Pension authorities

Department of Social Security
38, Ordnance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: pensions@gov.mt

Liaison office for posted workers

Department for Industrial and Employment Relations
121, Melita Street
MT-VLT 1121 Valletta

Website
Tel.: +356 23 97 51 99
Fax: +356 21 24 31 77
E-mail: george.b.camilleri@gov.mt (Mr. George Camilleri)

Finding a job abroad

Access to jobs in the public sector

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

If you don't find work

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Transferring unemployment benefits

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Retiring abroad

State pensions abroad

Pension authorities

Department of Social Security
38, Ordnance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: pensions@gov.mt

Supplementary pensions abroad

Pension authorities

Department of Social Security
38, Ordnance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: pensions@gov.mt

Unemployment & benefits

Survivors’ pensions and death grants

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Social security cover abroad

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Social security systems in the EU

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Unemployment abroad

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Useful forms for social security rights

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Working abroad

Posted workers

Liaison office for posted workers

Department for Industrial and Employment Relations
121, Melita Street
MT-VLT 1121 Valletta

Website
Tel.: +356 23 97 51 99
Fax: +356 21 24 31 77
E-mail: george.b.camilleri@gov.mt (Mr. George Camilleri)

Civil servants abroad

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Cross-border commuters

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Equal treatment

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Work permits

Public employment service

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

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