GENERAL
INFORMATION
Q101
Q102
Under 15
15 - 19
20 - 24
25 - 29
30 - 34
35 - 39
40 - 44
45 - 49
50 - 54
55 - 59
60 - 64
65 or over
Q103
European Union country
Austria
Belgium
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain
Sweden
United Kingdom
Other European country
Bulgaria
Cyprus
Czech Republic
Estonia
Hungary
Iceland
Latvia
Liechtenstein
Lithuania
Malta
Norway
Poland
Romania
Russia
Slovakia
Slovenia
Switzerland
Turkey
Other
Non-European country
Africa
Asia
Canada
Latin America
Middle East
Oceania
United States of America
Q104
Language
Danish
Dutch
English
Finnish
French
German
Greek
Italian
Portuguese
Spanish
Swedish
Other, please specify
Other, please
specify:
Q105
What language do you usually use to
consult Europa?
Danish
Dutch
English
Finnish
French
German
Greek
Italian
Portuguese
Spanish
Swedish
(To select
several options, hold down the Ctrl key and click on the options of your
choice)
Q106
If you consult Europa in a language other
than your mother tongue, why do you do so?
Q107
What country do you usually consult Europa
from?
European Union
country
Austria
Belgium
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain
Sweden
United Kingdom
Other European
country
Bulgaria
Cyprus
Czech Republic
Estonia
Hungary
Iceland
Latvia
Liechtenstein
Lithuania
Malta
Norway
Poland
Romania
Russia
Slovakia
Slovenia
Switzerland
Turkey
Other
non-European
country
Africa
Asia
Canada
Latin America
Middle East
Oceania
United States of America
Q108
Socio-professional category
Primary or
secondary school pupil
Student (higher
education)
Teacher
(primary, secondary school)
Lecturer/professor (higher education)
Journalist
Legal
profession
Medical
profession
Research
office/consultant/lobbyist
Public
service
Farmer/fisherman
Working in a
small business
Working for a
multinational
Craftsman/tradesman
Working in an
association or NGO
Not
working
Q109 Main
reason for consulting Europa
Main
reason
Study
Work
Random navigation
Personal interest
Other reason
Other reason
Q 110
Do you think your country's membership of
the European Union is :
A good
thing
A bad
thing
Neither good or
bad
No
opinion
My country is
not a member of the EU
USE
Q201 How
did you hear about Europa?
(To select
several options at the same time, hold down the Ctrl key and click on the
options of your choice)
Search engine
Information in the press
Publications, posters,
brochures
Word of mouth
Link from another site
Other
Other
Q202
How often do you use Europa ?
This is my
first time
Every day
A couple of
times a week
A couple of
times a month
Occasionally
Q203 When do you usually
consult Europa?
(To select
several options, hold down the Ctrl key and click on the options of your
choice)
(in local time,
please)
00h00 to 03h00
03h00 to 06h00
06h00 to 09h00
09h00 to 12h00
12h00 to 15h00
15h00 to 18h00
18h00 to 21h00
21h00 to 00h00
Various times
b
Q204
Where do you usually consult
Europa?
At work
At home
Public
access
University/school
Elsewhere
b
Q
205
How long are you connected to Europa, on
average?
Less than 15
minutes
From 15 minutes
to an hour
More than one
hour
B B
Q
206
What type of information are you looking
for on Europa ?
(To select
several options, hold down the Ctrl key and click on the options of your
choice)
Basic information on the EU
(history, Member States, etc.)
Information on the work of the
institutions of the EU
Current EU news and
affairs
European legislation
Official documents of the EU (green
papers, reports, etc)
Citizens' rights
Detailed information on a policy or
programme
EU aids and grants
EU invitations to tender
Contact addresses in the
institutions
If you wish to
specify the subject of your research, please do so below :
Q207
What navigation software do you
use?
Netscape or
Explorer (pre-version 4)
Netscape or
Explorer 4 (or later version)
Other
Do not
know
Q208 Do you
find the PDF format convenient for documents of more than 15
pages?
Yes
No
No opinion
If your answer
is no, do you have any suggestions regarding the format of the documents?
Q209 Which interactive
services do you wish to see developing on Europa ?
-
Mail-boxes
Chat rooms
Forums
Subscriber mail
Other, please specify
No opinion
Autre
SATISFACTION
B
Q301 What
do you think of the way information is organised on Europa?
Q302 Are
you satisfied with the way information is visually presented on
Europa?
Yes
No
No opinion
If your answer is no, do you have any
suggestions?
Q303 Are
you happy with the way you can navigate around Europa?
Yes
No
No opinion
If your answer is no, do you have any
suggestions?
Q304 Are
you happy with Europa's search engine?
Yes
No
No opinion
If your answer is no, please explain why:
In the following
questions please click on the number which corresponds best to your level of
satisfaction
Q305 Are
you happy with the information available on Europa?
No
opinion
1
Q306 Are
you happy with the frequency that information is updated on
Europa?
No
opinion
1
Q 307 Are
you happy with Europa's response times?
No
opinion
1
Q 308 Are
you happy with Europa's language spread?
No
opinion
1
Q 309 Are
you satisfied with the language quality of the documents that you
consult?
No
opinion
1
