National contacts - Romania

Coronavirus

Consumers

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Consumer dispute resolution

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Formal legal action for consumers

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Informal dispute resolution for consumers

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Out-of-court procedures for consumers

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Financial products and services

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Bank accounts in the EU

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Consumer credits and loans

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Payments, transfers and cheques

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Insurance products

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Mortgage loans

Autoritatea Nationala pentru Protectia Consumatorilor
National Authority for Consumer Protection

Bulevardul Aviatorilor, nr. 72
RO-011865, Sector 1
Bucureşti

Website
Tel.: +40 21 30 76 78 4
Fax: +40 21 31 43 46 2
E-mail: office@anpc.ro

Shopping

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Contract information

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Guarantees and returns

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Pricing and payments

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Shipping and delivery

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

VAT – Value Added Tax

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Unfair treatment

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Unfair commercial practices

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Unfair contract terms

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Unfair pricing

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii (ANCOM)
National Authority for Management and Regulation in Communications of Romania - ANCOM

Delea Noua Street 2
sector 3
RO-030925 Bucureşti

Website
Tel.: +40 37 28 45 40 0
E-mail: international@ancom.org.ro

Education & Youth

Volunteering

National Agency for Community Programmes in the Field of Education and Vocational Training
Splaiul Independentei, nr, 313, corp A, at.1
RO- 060042, Sector 6
București

Website
Tel.: +40 21 20 10 70 0
Fax: +40 21 31 21 68 2
E-mail: agentie@anpcdefp.ro

EU exchange programmes

Agentia Nationala Pentru Progame Comunitare in Domeniul Educatiei si Formarii Profesionale (ANPCDEFP)
National Agency for Community Programmes in the Field of Education and Vocational Training

Splaiul Independentei, nr. 313
RO-060042 Bucureşti

Website
Tel.: +40 21 20 10 70 0
Fax: +40 21 31 13 50 0
E-mail: agentie@anpcdefp.ro

Academic recognition and information centre

Centrul National de Recunoastere si Echivalare a Diplomelor (CNRED)
Str. Spiru Haret, nr. 12
RO-010176, Sector 1
Bucureşti

Website
Tel.: +40 21 40 55 67 1
Tel.: +40 21 40 56 32 2
Fax: +40 21 31 78 51 7
E-mail: gianina.chirazi@medu.edu.ro

Ministerul Educației Naționale
Ministry of Education

Str. Gen. Berthelot, nr. 28-30
RO-010168, Sector 1
Bucureşti

Website
Tel.: +40 21 40 56 20 0
Tel.: +40 21 40 56 30 0

Family

Children

Adoption

Ministerul Muncii Familiei Protectiei Sociale si Persoanelor Varstnice
Autoritatea Nationala pentru Protectia Drepturilor Copilului si Adoptie (ANPDCA)

Bd. G-ral Gheorghe Magheru, nr. 7
RO-010322, Sector 1
București

Website
Tel.: +40 21 31 53 63 0
Tel.: +40 21 31 53 63 3
Fax: +40 21 31 27 47 4
E-mail: office@anpfdc.ro

Child abduction

Ministerul Justiţiei
Ministry of Justice

Str. Apolodor, nr. 17
RO-050741, Sector 5
Bucureşti

Website
Tel.: +40 21 03 72 04 19 99
E-mail: relatiipublice@just.ro

Parental responsibility

Ministerul Justiţiei
Ministry of Justice

Str. Apolodor, nr. 17
RO-050741, Sector 5
Bucureşti

Website
Tel.: +40 21 03 72 04 19 99
E-mail: relatiipublice@just.ro

Couples

Divorce and legal separation

Ministerul Justiţiei
Ministry of Justice

Str. Apolodor, nr. 17
RO-050741, Sector 5
Bucureşti

Website
Tel.: +40 21 03 72 04 19 99
E-mail: relatiipublice@just.ro

Marriage

Ministerul Administraţiei şi Internelor
Ministry of Administration and Interior

Piata Revolutiei, nr.1A
RO-010086, Sector 1
Bucureşti

Website
Tel.: +40 21 30 37 08 0
Fax: +40 21 26 48 67 7
E-mail: petitii@mai.gov.ro

Civil unions and registered partnerships

Ministerul Administraţiei şi Internelor
Ministry of Administration and Interior

Piata Revolutiei, nr.1A
RO-010086, Sector 1
Bucureşti

Website
Tel.: +40 21 30 37 08 0
Fax: +40 21 26 48 67 7
E-mail: petitii@mai.gov.ro

Unmarried couples

Ministerul Administraţiei şi Internelor
Ministry of Administration and Interior

Piata Revolutiei, nr.1A
RO-010086, Sector 1
Bucureşti

Website
Tel.: +40 21 30 37 08 0
Fax: +40 21 26 48 67 7
E-mail: petitii@mai.gov.ro

Health

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Getting prescription medicine abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Prescriptions abroad: expenses and reimbursements

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Presenting a prescription abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Planned medical treatment abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Expenses and reimbursements: planned medical treatment abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Organising planned medical treatment abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Information points: planned medical treatment abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Unplanned healthcare

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Going to a doctor/hospital abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Health cover for temporary stays

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Unplanned healthcare: payments and reimbursements

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

When living abroad

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Your health insurance cover

Ministerul Sanatatii
Ministry of Health

Intr. Cristian Popisteanu, nr. 1-3
RO-010024, Sector 1
București

Website ro
Tel.: +40 21 30 72 50 0

National contact point for cross-border healthcare

Birou Punct Naţional de Contact
National Contact Point Office

Calea Călăraşilor, nr. 248, bl. S19
RO-030634, Sector 3
Bucureşti

Website
Tel.: +40 37 23 09 13 5
Fax: +40 37 23 09 28 3
E-mail: pnc@casan.ro

Casa Nationala de Asigurari de Sanatate (CNAS)
National Health Insurance House 

Calea Calarasilor, nr. 248, Bl. S19
RO-030634, Sector 3
București

Website
Tel.: +40 37 23 09 23 6
E-mail: relpubl1@casan.ro

Residence formalities

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Documents and formalities

Permanent residence (>5 years) for EU nationals

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Permanent residence (>5 years) for non-EU family members

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Registering EU family members in another EU country

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Registering your non-EU family members in another EU country

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Registering your residence abroad

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Reporting presence for short stays (<3 months)

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Elections abroad

European elections

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Municipal elections

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Family residence rights

Civil and registered partners

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Jobseeker's family

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Other relatives

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Your EU spouse and children

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Your non-EU spouse and children

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Your parents

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Residence rights

Jobseekers - residence rights

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Pensioners - residence rights

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Students - residence rights

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Workers - residence rights

Inspectoratul General pentru Imigrări
General Inspectorate for Immigration

Strada Lt. Col. Constantin Marinescu, nr. 15A
RO-061344, Sector 5
București

Website
Tel.: +40 21 41 09 94 0
Fax: +40 21 41 07 50 1
E-mail: igi@mai.gov.ro

Travel

Ministerul Afacerilor Externe
Ministry of Foreign Affairs of Romania

Aleea Alexandru, nr. 31
RO-011822, Sector 1
București

Website
Tel.: +40 21 31 92 10 8
E-mail: mae@mae.ro

Autorităţii Naţionale a Vămilor
National customs authority

Str. Matei Millo, nr. 13
RO-010144, Sector 1
Bucureşti

Website
Tel.: +40 21 315 58 58
E-mail: relatiipublice@customs.ro

Driving abroad

Car insurance validity when travelling abroad

Biroul Asigurătorilor Auto din România (BAAR)
Romanian Car Insurers Office

Str. Vasile Lascar, nr. 40-40bis, Et. 6
RO-020502, Sector 2
București

Websitero
Tel.: +4 0311 300 800
E-mail: fpvs@baar.ro
E-mail: secretariat@baar.ro

Driving licence and insurance

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Biroul Asigurătorilor Auto din România (BAAR)
Romanian Car Insurers Office

Str. Vasile Lascar, nr. 40-40bis, Et. 6
RO-020502, Sector 2
București

Websitero
Tel.: +4 0311 300 800
E-mail: fpvs@baar.ro
E-mail: secretariat@baar.ro

Driving licence loss, theft, replacement when on holiday

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Passenger rights

Air passenger rights

National Authority for Consumer Protection
72 Blvd Aviatorilor
RO-011865, Sector 1, Bucharest

Website
Tel.: +402 13 12 12 75
Fax: +402 13 14 34 62

Vehicles

Autoritatea Nationalǎ Pentru Persoanele Cu Handicap
National Authority for People with Disabilities

Calea Victoriei, nr. 194
RO-010097, Sector 1
Bucureşti

Website
Tel.: +40 21 21 25 44 2
Fax: +40 21 21 25 44 3
E-mail: registratura@anpd.gov.ro

Cars

Buying and leasing a car

Centrul European al Consumatorilor Romania
European Consumer Centre Romania

Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2
RO-011478, Sector 1
Bucureşti

Website
Tel.: +40 21 31 57 14 9
Fax: +40 21 31 57 14 9
E-mail: office@eccromania.ro

Company cars

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Driving licence

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Driving licence exchange and recognition in the EU

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Driving licence renewal in another EU country

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Getting a driving licence in the EU

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Insurance

Biroul Asigurătorilor Auto din România (BAAR)
Romanian Car Insurers Office

Str. Vasile Lascar, nr. 40-40bis, Et. 6
RO-020502, Sector 2
București

Websitero
Tel.: +4 0311 300 800
E-mail: fpvs@baar.ro
E-mail: secretariat@baar.ro

Car insurance cover abroad

Biroul Asigurătorilor Auto din România (BAAR)
Romanian Car Insurers Office

Str. Vasile Lascar, nr. 40-40bis, Et. 6
RO-020502, Sector 2
București

Websitero
Tel.: +4 0311 300 800
E-mail: fpvs@baar.ro
E-mail: secretariat@baar.ro

Car insurance validity in the EU

Biroul Asigurătorilor Auto din România (BAAR)
Romanian Car Insurers Office

Str. Vasile Lascar, nr. 40-40bis, Et. 6
RO-020502, Sector 2
București

Websitero
Tel.: +4 0311 300 800
E-mail: fpvs@baar.ro
E-mail: secretariat@baar.ro

Registration

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Website ro
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Car registration documents and formalities

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Car registration in another EU country

Ministerul Afacerilor Interne - Direcția Regim Permise de Conducere și Înmatriculare a Vehiculelor
Ministry of the Interior - Driving Licences and Car Registration Division

Șoseaua Pipera, nr. 49
RO-014254, Sector 2
București

Websitero
Tel.: +40 21 30 19 57 0
Fax: +40 21 23 21 66 1
E-mail: drpciv@mai.gov.ro

Work & Retirement

Liaison office for posted workers

Inspecția Muncii
Labour Inspection

Strada Matei Voievod, nr. 14
RO-030167, Sector 2
București

Websitero
Tel.: +40 21 30 27 03 1
Tel.: +40 21 30 27 05 3
Fax: +40 21 30 27 05 5

Casa Nationala de Pensii Publice (CNPP)
National House of Pensions

Str. Latina, nr.8
RO-030167, Sector 2
Bucureşti

Website
Tel.: +40 21 31 61 23 0
E-mail: petitii.sesizari@cnpas.org

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Retiring abroad

State pensions abroad

Casa Nationala de Pensii Publice (CNPP)
National House of Pensions

Str. Latina, nr.8
RO-030167, Sector 2
Bucureşti

Website
Tel.: +40 21 31 61 23 0
E-mail: petitii.sesizari@cnpas.org

Supplementary pensions abroad

Casa Nationala de Pensii Publice (CNPP)
National House of Pensions

Str. Latina, nr.8
RO-030167, Sector 2
Bucureşti

Website
Tel.: +40 21 31 61 23 0
E-mail: petitii.sesizari@cnpas.org

Unemployment & benefits

Survivors’ pensions and death grants

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Family benefits

Agenţia Naţională pentru Plăţi şi Inspecţie Socială (ANPIS)National Agency for Payments and Social Inspections
Bd. G-ral Gheorghe Magheru, nr.7
RO-010322, Sector 1
București

Website
Tel.: +40 21 31 36 04 7
Fax: +40 21 31 36 09 8
E-mail: secretariat@mmanpis.ro

If you don't find work

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Social security cover abroad

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Social security systems in the EU

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Transferring unemployment benefits

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Unemployment abroad

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Useful forms for social security rights

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Working abroad

Posted workers

Liaison office for posted workers

Inspecția Muncii
Labour Inspection

Strada Matei Voievod, nr. 14
RO-030167, Sector 2
București

Websitero
Tel.: +40 21 30 27 03 1
Tel.: +40 21 30 27 05 3
Fax: +40 21 30 27 05 5

Access to jobs in the public sector

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Civil servants abroad

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Cross-border commuters

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Equal treatment

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

Work permits

Agentia Nationala pentru Ocuparea Fortei de Munca (ANOFM)
National Employment Agency

Strada Avalansei, nr. 20-22
RO-40303 București

Websitero
Tel.: +40 21 30 39 83 1
E-mail: anofm@anofm.ro

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