National contacts - Malta

Coronavirus

Consumers

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
E-mail: info@mccaa.org.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Consumer dispute resolution

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
E-mail: info@mccaa.org.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Formal legal action for consumers

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Informal dispute resolution for consumers

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Out-of-court procedures for consumers

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Financial products and services

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Bank accounts in the EU

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Consumer credits and loans

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Payments, transfers and cheques

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Insurance products

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Mortgage loans

Awtorità għas-Servizzi Finanzjarji ta' Malta - 'Manager' Għall-Ilmenti tal-Konsumatur
Malta Financial Services Authority (MFSA) - Consumer Complaints Manager

Notabile Road
MT-BKR 3000 Attard

Website
Tel.: +356 25 48 57 00
E-mail: consumerinfo@mfsa.com.mt

Shopping

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
E-mail: info@mccaa.org.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Contract information

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Guarantees and returns

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Pricing and payments

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Shipping and delivery

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

VAT – Value Added Tax

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair treatment

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
E-mail: info@mccaa.org.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair commercial practices

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair contract terms

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Unfair pricing

Malta Arbitration Centre
Palazzo Laparelli
33, South Street
MT-VLT 1100 Valletta

Website
Tel.: +356 21 22 25 57
Tel.: +356 21 24 44 97
E-mail: malta.arbitration@mac.com.mt

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Education & Youth

Ministeru għall-Edukazzjoni, u l-Impjieg
Ministry for Education and Employment

Great Siege Road
MT-FRN 1810 Floriana

Contact form
Website

Tel.: +356 25 98 10 00

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

National Commission for Further Higher Education (NCFHE)
Triq J Abela Scolaro
Hamrun
MT-HMR 1304

Website
Tel.: +356 25 98 14 89
E-mail: ncfhe@gov.mt

EU exchange programmes

Agenzija Programmi ta' l-Unioni Ewropea
European Union Programmes Agency - EUPA

Continental Business Centre
Old Railway Track
MT-SVR 9018 Santa Venera

Website
Tel.: +356 25 58 61 30
Fax: +356 25 58 61 39
E-mail: eupa@gov.mt

Academic recognition and information centre

Malta Qualifications Recognition Information Centre (MQRIC)
Triq J Abela Scolaro
Hamrun
MT-HMR 1304

Website
Tel.: +356 25 98 14 50
E-mail: qric.malta@gov.mt

Family

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Children

Child abduction

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Couples

Divorce and legal separation

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Marriage

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Civil unions and registered partnerships

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

Unmarried couples

Foundation for Social Welfare Services
212, Cannon Road
MT-SVR 9034 Santa Venera

Website
Tel.: +356 22 58 89 39
E-mail: secretariat.fsws-headoffice@gov.mt

General Pages

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Health

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Getting prescription medicine abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Prescriptions abroad: expenses and reimbursements

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Presenting a prescription abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Expenses and reimbursements: planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Organising planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Information points: planned medical treatment abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Unplanned healthcare

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Going to a doctor/hospital abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Health cover for temporary stays

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Unplanned healthcare: payments and reimbursements

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

When living abroad

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Your health insurance cover

National contact point for cross-border healthcare

Office of the Deputy Prime Minister and Ministry for Health
15, Palazzo Castellania
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 22 99 23 81
E-mail: crossborderhealth@gov.mt

Department for Social Security
38, Ordnance Street
MT-VLT 2000 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: social.security@gov.mt

Residence formalities

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Documents and formalities

Permanent residence (>5 years) for EU nationals

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Permanent residence (>5 years) for non-EU family members

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Registering EU family members in another EU country

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Registering your non-EU family members in another EU country

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Registering your residence abroad

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Reporting presence for short stays (<3 months)

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Elections abroad

European elections

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Municipal elections

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Home country elections

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Family residence rights

Civil and registered partners

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Jobseeker's family

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Other relatives

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Your EU spouse and children

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Your non-EU spouse and children

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Your parents

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Residence rights

Jobseekers - residence rights

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Pensioners - residence rights

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Students - residence rights

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Workers - residence rights

Identity Malta Agency
Head Office
Valley Road
Imsida MSD 9020

Website
Tel.: Central VISA Unit: +356 25 90 45 50
Tel.: Citizenship: +356 25 90 46 00
Tel.: Expatriates e-Residency Cards: +356 25 90 48 00
Tel.: IIP and Corporate Services: +356 21 22 52 32
E-mail: enquiries@identitymalta.com

Travel

Ministeru għall-Affarijiet Barranin u Ewropej
Ministry for Foreign and European Affairs

Palazzo Parisio
Merchants Street
MT-VLT 1171 Valletta

Website
Tel.: +356 21 24 21 91
E-mail: info.mfa@gov.mt

Department of Customs
Custom House
Lascaris Wharf
MT-VLT 1920 Valletta

Website
Tel.: +356 25 68 52 50
E-mail: vat@gov.mt

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
Fax: +356 21 24 24 06
E-mail: airpassengersrights.ccd@gov.mt

Driving abroad

Driving licence and insurance

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Driving licence loss, theft, replacement when on holiday

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Passenger rights

Air passenger rights

Malta Competition and Consumer Affairs Authority
Mizzi House
National Road
MT-HMR 9010 Blata l-Bajda

Website
Tel.: +356 23 95 20 00
Fax: +356 21 24 24 06
E-mail: airpassengersrights.ccd@gov.mt

Transport and disability

EU parking card for people with disabilities

Kummissjoni Nazzjonali Persuni b'Dizabilita (KNPD)
National Commission Persons with Disability

Triq Braille
MT-SVR 1619 Santa Venera

Website
Tel.: +356 21 48 77 89
E-mail: helpdesk@knpd.org

Vehicles

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Kummissjoni Nazzjonali Persuni b'Dizabilita (KNPD)
National Commission Persons with Disability

Triq Braille
MT-SVR 1619 Santa Venera

Website
Tel.: +356 21 48 77 89
E-mail: helpdesk@knpd.org

Cars

Buying and leasing a car

European Consumer Centre Malta
47A, South Street
MT-VLT 1101 Valletta

Website
Tel.: +356 21 22 19 01
E-mail: ecc.malta@gov.mt

Company cars

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Driving licence

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Driving licence exchange and recognition in the EU

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Driving licence renewal in another EU country

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Getting a driving licence in the EU

Transport Malta - Licensing and Testing Directorate
Hornworks Ditch
MT-FRN 1230 Floriana

Website
Tel.: +356 80 07 23 09

Registration

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Car registration documents and formalities

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Car registration in another EU country

Transport Malta - Land Transport Directorate
Sa Maison Road
MT-FRN 1612 Floriana

Website
Tel.: +356 25 56 00 00
E-mail: info.tm@transport.gov.mt

Work & Retirement

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Department of Social Security
38, Ordnance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: pensions@gov.mt

Liaison office for posted workers

Department for Industrial and Employment Relations
121, Melita Street
MT-VLT 1121 Valletta

Website
Tel.: +356 23 97 51 99
Fax: +356 21 24 31 77
E-mail: info.dier@gov.mt

Retiring abroad

State pensions abroad

Department of Social Security
38, Ordnance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: pensions@gov.mt

Supplementary pensions abroad

Department of Social Security
38, Ordnance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00
E-mail: pensions@gov.mt

Unemployment & benefits

Survivors’ pensions and death grants

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Family benefits

Social Security Division
38, Ordinance Street
MT-VLT 1021 Valletta

Website
Tel.: +356 25 90 30 00

If you don't find work

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Social security cover abroad

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Social security systems in the EU

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Transferring unemployment benefits

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Unemployment abroad

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Useful forms for social security rights

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Working abroad

Posted workers

Liaison office for posted workers

Department for Industrial and Employment Relations
121, Melita Street
MT-VLT 1121 Valletta

Website
Tel.: +356 23 97 51 99
Fax: +356 21 24 31 77
E-mail: info.dier@gov.mt

Access to jobs in the public sector

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Civil servants abroad

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Cross-border commuters

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Equal treatment

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

Work permits

 JobsPlus
Birzebbuga Road
MT-BBG 3000 Hal Far

Website
Tel.: +356 21 65 49 40
E-mail: jobsplus@gov.mt

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