National contacts - Croatia

Consumers

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Consumer dispute resolution

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Formal legal action for consumers

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Informal dispute resolution for consumers

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Out-of-court procedures for consumers

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Financial products and services

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

Bank accounts in the EU

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

Consumer credits and loans

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

Payments, transfers and cheques

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

Insurance products

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

Mortgage loans

Financial dispute resolution bodies

Hrvatska udruga poslodavaca - Centar za mirenje u bankarstvu
Croatian Employers' Association - Banking Disputes Resolution Centre

Pavla Hatza 12
HR-10000 Zagreb

Website
Tel.: +38 51 48 97 56 5
Fax: +38 51 48 97 55 6
E-mail: centar-za-mirenja@hup.hr

Shopping

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Contract information

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Guarantees and returns

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Pricing and payments

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Shipping and delivery

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

VAT – Value Added Tax

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Unfair treatment

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Unfair commercial practices

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Unfair contract terms

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Unfair pricing

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Education & Youth

Volunteering

Hrvatska mreža volonterskih centara
Croatian Network of Volunteer Centres
Regional centres in Zagreb, Osijek, Rijeka, Split




Websitehr
Tel.: 0800 40 00 05 (11:00 - 15:00)

Academic recognition and information centre

Agencija za znanost i visoko obrazovanje - Nacionalni ENIC/NARIC ured
Agency for Science and Higher Education - National ENIC/NARIC Office

Donje Svetice 38/V
HR-10000 Zagreb

Website
Tel.: +385 16 27 48 00
Tel.: +385 16 27 48 44
Tel.: +385 16 27 48 88
Fax: +385 16 27 48 89
E-mail: enic@azvo.hr

EU exchange programmes

Agencija za mobilnost i programe EU
Agency for Mobility and EU Programs

Frankopanska 26
HR-10000 Zagreb

Website
Tel.: +385 15 00 56 35
Fax: +385 15 00 56 99
E-mail: info@mobilnost.hr

National education bodies

Ministarstvo znanosti, obrazovanja i sporta
Ministry of Science, Education and Sports

Donje Svetice 38
HR-10000 Zagreb

Website
Tel.: +385 14 56 90 00
Fax: +385 14 59 43 01
E-mail: uzoj@mzos.hr

Volunteering

Volunteering

Hrvatska mreža volonterskih centara
Croatian Network of Volunteer Centres
Regional centres in Zagreb, Osijek, Rijeka, Split




Websitehr
Tel.: 0800 40 00 05 (11:00 - 15:00)

Family

Marriage and other forms of partnership

Ministarstvo uprave
Ministry of Public Administration

Maksimirska 63
10000 Zagreb

Websitehr
Tel.: +385 12 35 75 55
Fax: +385 12 35 76 07
E-mail: kontakt-uprava@uprava.hr

Children

Adoption

Adoption

Ministarstvo socijalne politike i mladih
Ministry of Social Policy and Youth

Savska cesta 66
HR-10000 Zagreb

Websitehrhr
Tel.: +385 15 55 71 11
Fax: +385 15 55 72 22
E-mail: ministarstvo@mspm.hr

Child abduction

Child abduction

Ministarstvo pravosuđa
Ministry of Justice

Ulica grada Vukovara 49
HR-10000 Zagreb

Website
Tel.: +385 13 71 40 00
Fax: +385 13 71 45 07
E-mail: pitanja@pravosudje.hr

Divorce and separation

Ministarstvo pravosuđa
Ministry of Justice

Ulica grada Vukovara 49
HR-10000 Zagreb

Website
Tel.: +385 13 71 40 00
Fax: +385 13 71 45 07
E-mail: pitanja@pravosudje.hr

Parental responsibility

Divorce and separation

Ministarstvo pravosuđa
Ministry of Justice

Ulica grada Vukovara 49
HR-10000 Zagreb

Website
Tel.: +385 13 71 40 00
Fax: +385 13 71 45 07
E-mail: pitanja@pravosudje.hr

Parental responsabilities

Ministarstvo pravosuđa
Ministry of Justice

Ulica grada Vukovara 49
HR-10000 Zagreb

Website
Tel.: +385 13 71 40 00
Fax: +385 13 71 45 07
E-mail: pitanja@pravosudje.hr

Couples

Marriage and other forms of partnership

Ministarstvo uprave
Ministry of Public Administration

Maksimirska 63
10000 Zagreb

Websitehr
Tel.: +385 12 35 75 55
Fax: +385 12 35 76 07
E-mail: kontakt-uprava@uprava.hr

Divorce and legal separation

Divorce and separation

Ministarstvo pravosuđa
Ministry of Justice

Ulica grada Vukovara 49
HR-10000 Zagreb

Website
Tel.: +385 13 71 40 00
Fax: +385 13 71 45 07
E-mail: pitanja@pravosudje.hr

Maintenance obligations - support for family members

Maintenance

Ministarstvo pravosuđa
Ministry of Justice

Ulica grada Vukovara 49
HR-10000 Zagreb

Website
Tel.: +385 13 71 40 00
Fax: +385 13 71 45 07
E-mail: pitanja@pravosudje.hr

Marriage

Marriage and other forms of partnership

Ministarstvo uprave
Ministry of Public Administration

Maksimirska 63
10000 Zagreb

Websitehr
Tel.: +385 12 35 75 55
Fax: +385 12 35 76 07
E-mail: kontakt-uprava@uprava.hr

Civil unions and registered partnerships

Marriage and other forms of partnership

Ministarstvo uprave
Ministry of Public Administration

Maksimirska 63
10000 Zagreb

Websitehr
Tel.: +385 12 35 75 55
Fax: +385 12 35 76 07
E-mail: kontakt-uprava@uprava.hr

Unmarried couples

Marriage and other forms of partnership

Ministarstvo uprave
Ministry of Public Administration

Maksimirska 63
10000 Zagreb

Websitehr
Tel.: +385 12 35 75 55
Fax: +385 12 35 76 07
E-mail: kontakt-uprava@uprava.hr

Health

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Getting prescription medicine abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Prescriptions abroad: expenses and reimbursements

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Presenting a prescription abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Planned medical treatment abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Expenses and reimbursements: planned medical treatment abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Organising planned medical treatment abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Information points: planned medical treatment abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Unplanned healthcare

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Going to a doctor/hospital abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Health cover for temporary stays

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Unplanned healthcare: payments and reimbursements

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

When living abroad

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Your health insurance cover

Social security

Ministarstvo rada i mirovinskoga sustava
Ministry of Work and Pension System

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 51 61 06 83 5
E-mail: info@mrms.hr

Health authority

Ministarstvo zdravstva
Ministry of Health

Ksaver 200a
HR-10000 Zagreb

Websitehr
Tel.: +38 51 46 07 55 5
Fax: +38 51 46 77 07 6
E-mail: pitajtenas@miz.hr

National contact point for cross-border healthcare

Hrvatski zavod za zdravstveno osiguranje
Croatian Health Insurance Fund

Margaretska 3
HR-10000 Zagreb

Website
Tel.: + 38 51 64 49 09 0
Fax: +38 51 48 12 60 6
E-mail: ncp-croatia@hzzo.hr

Residence formalities

Residence formalities

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Travel

EU parking card for people with disabilities

Ministarstvo zdravstva
Ministry of Health




Websitehr
Tel.: +385 14 60 75 75

Taxation and customs body

Carinska uprava
Customs Administration

A. Von Humboldta 4a
10000 Zagreb

Websitehr
Tel.: +385 16 21 13 00
Tel.: 0800 12 22
E-mail: ured-ravnatelja@carina.hr

Foreign ministry

Ministarstvo vanjskih i europskih poslova
Ministry of Foreign and European Affairs

Trg N.Š. Zrinskog 7-8
HR-10000 Zagreb

Website
Tel.: +385 14 56 99 64
Fax: +385 14 55 17 95
E-mail: ministarstvo@mvep.hr

National Enforcement Bodies

Hrvatska agencija za civilno zrakoplovstvo
Croatian Civil Aviation Agency

Ulica grada Vukovara 284
HR-10000 Zagreb

Website
Tel.: +385 12 36 93 00
Fax: +385 12 36 93 01
E-mail: passenger.rights@ccaa.hr

Taxation and customs body

Ministarstvo financija
Ministry of Finances

Katančićeva 5
HR-10000 Zagreb

Website
Tel.: +385 14 59 13 33
Fax: +385 14 92 25 83
E-mail: informiranje@mfin.hr

Taxation and customs body

Porezna uprava
Tax Administration

Boškovićeva 5
HR-10000 Zagreb

Website
Tel.: +385 14 80 90 00
E-mail: ured.ravnatelja@porezna-uprava.hr

Driving abroad

Driving licence and insurance

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Driving licence loss, theft, replacement when on holiday

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Passenger rights

Air passenger rights

National Enforcement Bodies

Hrvatska agencija za civilno zrakoplovstvo
Croatian Civil Aviation Agency

Ulica grada Vukovara 284
HR-10000 Zagreb

Website
Tel.: +385 12 36 93 00
Fax: +385 12 36 93 01
E-mail: passenger.rights@ccaa.hr

Transport and disability

EU parking card for people with disabilities

EU parking card for people with disabilities

Ministarstvo zdravstva
Ministry of Health




Websitehr
Tel.: +385 14 60 75 75

Vehicles

Cars

Buying and leasing a car

European Consumer Centre

Europski potrošački centar Hrvatska
European Consumer Centre Croatia

Ulica grada Vukovara 78
HR-10000 Zagreb

Websitehr
Tel.: +38 57 24 14 41 4
Fax: +38 51 61 09 15 0
E-mail: ecc-croatia@mingo.hr9

Company cars

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Driving licence

Driving licence

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Driving licence recognition and validity

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Driving licence renewal and exchange

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Getting a driving licence in the EU

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Registration

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Car registration documents and formalities

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Car registration in another EU country

Registration

MUP - Ministarstvo unutarnjih poslova
Ministry of Internal Affairs

Ulica grada Vukovara 33
HR-10000 Zagreb

Websitehr
Tel.: +385 16 12 21 11
Fax: +385 16 12 24 52
E-mail: pitanja@mup.hr

Work & Retirement

Liaison office for posted workers

Ministarstvo rada i mirovinskoga sustava - Uprava za rad i zaštitu na radu
Ministry of Labour and Pension System - Directorate for Labour and Safety at Work


Ulica grada Vukovara 78
HR-10000 Zagreb

Website
Tel.: +385 16 10 66 41
Fax: +385 16 10 91 71
E-mail: croliaisonoffice@mrms.hr
E-mail: info@mrms.hr

Pension authorities

HZMO - Hrvatski zavod za mirovinsko osiguranje
Croatian Pension Agency

A. Mihanovića 3
HR-10000 Zagreb

Website
Tel.: +385 14 59 55 00
Tel.: Info tel: +385 14 59 50 11
Tel.: Info tel: +385 14 59 50 22
Fax: +385 14 59 50 63
E-mail: pitanja@mirovinsko.hr

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Finding a job abroad

Access to jobs in the public sector

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

If you don't find work

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Transferring unemployment benefits

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Retiring abroad

Pension authorities

HZMO - Hrvatski zavod za mirovinsko osiguranje
Croatian Pension Agency

A. Mihanovića 3
HR-10000 Zagreb

Website
Tel.: +385 14 59 55 00
Tel.: Info tel: +385 14 59 50 11
Tel.: Info tel: +385 14 59 50 22
Fax: +385 14 59 50 63
E-mail: pitanja@mirovinsko.hr

State pensions abroad

Pension authorities

HZMO - Hrvatski zavod za mirovinsko osiguranje
Croatian Pension Agency

A. Mihanovića 3
HR-10000 Zagreb

Website
Tel.: +385 14 59 55 00
Tel.: Info tel: +385 14 59 50 11
Tel.: Info tel: +385 14 59 50 22
Fax: +385 14 59 50 63
E-mail: pitanja@mirovinsko.hr

Supplementary pensions abroad

Pension authorities

HZMO - Hrvatski zavod za mirovinsko osiguranje
Croatian Pension Agency

A. Mihanovića 3
HR-10000 Zagreb

Website
Tel.: +385 14 59 55 00
Tel.: Info tel: +385 14 59 50 11
Tel.: Info tel: +385 14 59 50 22
Fax: +385 14 59 50 63
E-mail: pitanja@mirovinsko.hr

Unemployment & benefits

Survivors’ pensions and death grants

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Social security cover abroad

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Social security systems in the EU

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Unemployment abroad

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Useful forms for social security rights

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Working abroad

Posted workers

Liaison office for posted workers

Ministarstvo rada i mirovinskoga sustava - Uprava za rad i zaštitu na radu
Ministry of Labour and Pension System - Directorate for Labour and Safety at Work


Ulica grada Vukovara 78
HR-10000 Zagreb

Website
Tel.: +385 16 10 66 41
Fax: +385 16 10 91 71
E-mail: croliaisonoffice@mrms.hr
E-mail: info@mrms.hr

Civil servants abroad

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Cross-border commuters

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Equal treatment

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

Work permits

Public employment service

HZZ - Hrvatski zavod za zapošljavanje
Croatian Employment Service

Radnička cesta 1
HR-10000 Zagreb

Website
Tel.: +385 16 12 60 00
Tel.: Info tel: +385 16 44 40 00
Fax: +385 16 12 60 38
E-mail: hzz@hzz.hr

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