Last checked 19/02/2018
Making and receiving payments
EU rules on payments in euro mean that you and your customers can make and receive electronic transactions easily. The rules, which apply to cross-border payment in euros and Swedish Krona within the EU, mean that banks can't charge you or your customers more than it would for an equivalent national transaction. Even banks based in EU countries outside the euro area must apply this rule.
Card surcharges are not allowed
You're not allowed to charge your customers extra for using a credit or debit card. This applies to all card purchases (in shops and online) made throughout the EU.
A ticket sales and distribution company charges its customers EUR 6 for using a credit card when they buy a ticket online. A customer is not happy and complains to their local consumer centre. The consumer centre confirms that the surcharge is not allowed. They contact the ticket company and ask them to immediately remove the surcharge from their online payment tool.
Third parties providing payment-related services (TPPs)
If your company provides either of the following services, you are also affected by new EU legislation on payment services:
- payment initiation service provider (PISPs) that sets up payments on behalf of the customer
- account information provider (AISPs) that gives information on available accounts and balances to their users
In these cases, consumers and companies can authorise you to access their payment data. You cannot access payment data through the customer and can only access data with prior identification by the customer's bank.
By September 2019, banks have to set up a communication channel or tool allowing you to access customer information. This will allow the bank to identify you and communicate with you through secure messaging.
A startup company wants to develop an app that would allow people to make payments from multiple sources in a single app. Once the rules are fully in force in September 2019, EU banks have to give the startup company access to a user's payment data after the user has given their explicit consent.
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