Your Europe Advice (YEA) is a Europe-wide service operated by European Citizens Action Service (ECAS) on the basis of a contract with the European Commission. ECAS employs legal experts who offer citizens tailored information and advice on their rights under EU law. Where appropriate, the citizens are referred to the authority or other body (at local, national or European level) that should be able to solve their particular problems. Your Europe Advice uses an IT application and database to register enquiries.
Your Europe Advice works together with SOLVIT and the Europe Direct Contact Centre (EDCC) in order to provide a seamless service to applicants. An enquiry, including personal data, may be transferred from Your Europe Advice to SOLVIT or EDCC when it is considered that they can provide a more appropriate service.
Your full name, age scale, full address, e-mail address, telephone number, nationality, country of origin, preferred language, and any other personal data contained in your enquiry.
Your data will be erased 3 years after your enquiry has been answered.
To respond to your question, Your Europe Advice needs the specific details of your enquiry, including personal data such as contact details.
Access to the personal data in the application is given only to the parties referred to in "Who can access your data and for what purposes?".
External communication with the database is also protected by https, a dedicated, secure internet protocol.
There are different levels of access to the Your Europe Advice application, each secured by a unique and personal user ID and a password.
You will have no direct access to your data in the YEA application. If you want to know which of your data are being or have been processed, or wish to get such data modified or deleted, please contact firstname.lastname@example.org.
Head of Unit
Directorate General for Internal Market, Industry, Entrepreneurship and SMEs
Unit R.4 – Single Market Service Centre
B-1049 Bruxelles / Brussel
Please note that this e-mail address cannot be used for submitting enquiries.