As an EU consumer, you have more rights than you realise. These rights have been created to protect you online, offline, and across EU borders. Find out what they are, and how you can use them.
If the time has come for you to enforce your consumer rights - wherever you are in the EU - there are solutions that can help you online and offline. Use this guide to help you decide what to do next, and to inform yourself in order to settle disputes.
Send back any online purchase within 14 days – no questions asked. Be aware of some exceptions.