Know your rights. Know when you’re right.

As an EU consumer, you have more rights than you realise. These rights have been created to protect you online, offline, and across EU borders. Find out what they are, and how you can use them.

Know your rights. Know when you’re right.

Time to take action?

If the time has come for you to enforce your consumer rights - wherever you are in the EU - there are solutions that can help you online and offline. Use this guide to help you decide what to do next, and to inform yourself in order to settle disputes.

Not what you expected?


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Send back any online purchase within 14 days – no questions asked. Be aware of some exceptions.

It’s #yourEUright to know more, and shop smart.

Everyone likes to be right. But when it comes to your consumer disputes, you can only be sure when you know your EU consumer rights. Here you can find out more about what they are, how to use them, and what steps you need to take in order to settle a dispute. From banking to misleading advertising, to faulty or unsafe products, your EU rights are there to make sure you’re a happy, secure and satisfied customer.