The integration of the new mobility services in public transport

Tue 8, October 2019
14:30 - 17:00 CET

New mobility services such as dockless bikesharing, e-scooter sharing, carsharing and ridehailing have emerged in cities over the last years, disrupting the traditional models of planning traffic and delivering mobility. This session will address important aspects relating to these new services: regulation, data and urban space management, and their smooth integration with other modes and public transport. This will be done in an open dialogue with experts who will bring forward some examples to better understand the needs and requirements of cities, and how they envisage the future of the urban mobility system.

Karima Delli, Chair women Transport committee, European Parliament, Belgium.
Klaas-Jan Gräfe, Senior mobility policy advisor, City of Nijmegen, Netherlands.
Françoise Guaspare, Senior policy officer, Ile-de-France Europe, France.
Martin Lefrancq, "Smart Mobility" coordinator, Brussels Capital Region, Belgium.
Elena Poyan, Senior manager mobility, Mobility City, Spain.
Markus Siehr, Project Manager, Verband Region Stuttgart, Germany.
Göran Smith, Region developer focusing on combined mobility, Region Västra Götaland, Sweden.
A greener Europe
Arnhem Nijmegen City Region, Brussels Capital Region, Ile-de-France Region, Region Västra Götaland, Stuttgart Region, Zaragoza
English (EN)
Zinneke room.
Address: 10-11 Place Royale, 1000 Bruxelles

Session summary

We are witnessing the fast growth of  digital services for remote work (teleworking, etc.), purchasing (e-commerce, on-demand food deliveries) and transport (car/bike sharing, navigation aids, vehicles on demand, mobility-as-a-service (MaaS) platforms). The emergence of a variety of services – shared vehicles, car sharing, carpooling, automated-driving shuttles and micro-mobility – could help to optimise mobility through a more flexible offer that is better adapted to the diversity of cities and regions. But today these major changes in transport and technology innovation are disrupting the mobility ecosystem and bringing in new private actors and users. These services raise new questions on the governance and integration of new mobility services by the public sector. It could be heaven or hell!

Local authorities and public transport authorities have had to and still have to deal with unprecedented practices deployed by new types of private service operators. These have posed some challenges: as an example, free-floating bicycle providers deployed their bike fleets overnight without authorisation and without notifying city officials in advance. Micro-mobility services have urged local governments to take action by regulating and coordinating these services, and integrating them into the overall public transport network.

The role of public authorities is likely to evolve. Authorities need to develop new skills and the capacity to assume their role as mediators between and as regulators of the various service providers. The emergence of micro-mobility solutions is also making cities rethink the use of public space and prioritise more sustainable methods of managing this space. 

The rise of new mobility services shows that people expect services offering a more flexible travel chain. To achieve this, services must develop a unique and multimodal passenger portal with contactless ticketing systems.

The MaaS concept brings together all public and private mobility offers through a unique interface and provides seamless door-to-door travel.


We argue that the rules and standards applicable to shared bicycles (especially free-floating schemes) should also be applied to e-scooters (also called quick-steps or electric trottinettes) and their riders, with the exception of speed limits; there should be a lower speed limit for e-scooters than for e-bikes.

- Integration into the overall urban transport system: the second edition of the  European Sustainable Urban Mobility Plan (SUMP) Guidelines aims to help cities regulate new mobility services and integrate them into their SUMPs.

Take away message

 Karima Delli – Chair of the European Parliament Transport Committee

The biggest game-changer is for cars:

- cars are no longer products but services; 

- city centres are increasingly car-free: a transport system based on individual internal combustion engines is dirty, noisy and, most of all, inefficient;  studies show that between 0 and 10 km, electric bikes are the fastest and most reliable mode of transport; 

- fossil fuels will be banned in the long term. 

Markus Siehr - Stuttgart Region

RegioRadStuttgart’s scheme is addressing key demands from people for new mobility services in the region. The "last mile" can easily be covered by bike or pedelec (electrically assisted bicycles) and the network will be extended across the Stuttgart Region.




 Wiebke Pankauke, Road Safety, DG MOVE, European Commission

One of the recent initiatives benefiting cities and regions is the safer transport platform (e.g. infrastructure, public procurement for safer buses) launched by the European Commission in cooperation with the European Investment Bank.

Martin Lefrancq - Brussels Mobility

If properly regulated, micro-mobility (privately owned vehicles or mobility as a service) can truly become one of the fastest growing modes of transport and could rapidly challenge the popularity of car use for urban trips.

Göran Smith - Västra Götaland region

Five recommendations for how to facilitate the development and spread of mobility as a service – which helps to achieve policy objectives – based on Sweden's experience in recent years:

1. Establish a vision

2. Update the definition of public transport

3. Implement new processes and tools

4. Invest directly and indirectly

5. Discourage unsustainable behaviour

Klaas-Jan Gräfe – City of Nijmegen

How do we integrate new mobility services into the transport system? As a medium-sized region, Nijmegen is encouraging these new solutions, for instance through the eHUBS project and MaaS approaches. The challenge is to trigger a modal shift and create more efficient mobility solutions.

Françoise Guaspare, Chair of the Governance & Integration Working Group – Polis, co-leader of the transport working group - ERRIN

Testing new concepts is how innovation and progress take place. But this must be done with a closer, open and transparent partnership between cities and the private sector.

Elena Poyan, Fundación Ibercaja, city of Zaragoza

Mobility City is a platform that encourages campaigns to develop and improve strategies on sustainable urban development driven by a wide range of dedicated partners, including civil society organisations, local authorities, the private sector, research institutions, professionals, academic institutions and start-ups.

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