Citizen centric services by Digital Innovation Hubs: Innovative public services in cross-border regions

Tue 8, October 2019
14:30 - 16:00 CET

Putting citizens first and involving them through co-creation when designing digital public services is a key opportunity to improve public services availability, quality and efficiency of cities and regions.

The objectives of this participatory lab are to:

  • favour the exchange of best practices by showcasing projects that successfully developed interoperable citizen centric digital public services with the support of Digital Innovation Hubs;
  • collect insights on the obstacles to seamless cross-border interactions in digital public services and how to overcome them;
  • increase the awareness of the participants on the possibilities offered through the eGovernment policies of the European Commission, ISA2 programme, CEF building blocks, Interreg programme.

For the participatory lab, we aim to showcase several relevant projects developed with the support of Digital Innovation Hubs.  Based on these presentations there will be questions addressed to the participants who will then work in smaller groups to provide their answers/comments and insights.

The aim is to get as much feedback as possible by encouraging the active participation of all those attending.

These insights will be harvested by the organising team to feed back into the work of the European Commission for the next programming period.


Jose Antonio Recio Cuesta, Project manager, FUNDECYT-PCTEX, Spain.
Participatory Lab - world café, ideas labs
A Europe Closer to Citizen
Dél-Alföld (South Great Plain) Region, Emilia-Romagna, European Commission - DG DIGIT, IDEA, Malopolska - represented by Regional Development Agency, Murcia, Region of Valencia, Regional Government of Extremadura (Spain), Slavonija Baranja and Srijem
English (EN)
Hall 100.
Address: Mont des Arts, 1000 Brussels


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