Disruptive Digital Technology & Cohesion Policy
Hosted by the ERNACT network, the session collected real examples/pilot schemes developed in Europe and produced conclusions on the role that technologies such as Virtual Reality and Artificial Intelligence can play in future public service delivery. Targeted at public service providers and digital tech suppliers, over 40 professionals from across Europe took part.
Attendees learnt from speakers and answered questions based on the topics discussed: disruptive technologies, looking forward in the Interreg NPA Programme; Artificial Intelligence (AI) in government services; the use of technologies for public services automation; potential of disruptive technologies for public services provision in rural areas and the role of Virtual Reality (VR)/Augmented Reality (AR) in public services provision.
Ideas and concerns were shared about the use of AI in the public sector. It was also concluded that AI is the most relevant to Health & Social Care, VR for Training and IoT for Environmental Services.
Take away message
According to the workshop participants’ interests, 'Digital services for citizens' is the most relevant topic in reference to the use of disruptive technologies in the public sector across Europe. It’s followed by 'Research and innovation in SMEs', 'Government services' and 'SME products, services and processes'.
It was also concluded that the tourism sector, public training and health, would benefit the most from the use of AR / VR technologies.
Colm McColgan, ERNACT General Manager: "Early adoption of disruptive digital technologies by regional and local authorities can also have a knock-on effect for their businesses - there could be a role here for regional digital innovation hubs to organise technology transfer, stimulate demand and showcase use cases."
Kirsti Mijnhijmer, Northern Periphery and Arctic Programme Head of Secretariat: "The NPA area has good conditions for disruptive technologies, with high internet connectivity and wide use of distance-spanning technologies. The uptake is expected to accelerate due to the COVID-19 pandemic. With their vast experience, NPA projects are well-positioned to respond to this demand."