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Frequently Asked Questions


I created an EU login account, but I did not receive a confirmation email. What should I do?

A few minutes after completing the form, you should receive an e-mail in your mailbox. If you cannot find the e-mail, check your spam, or junk folder.

Alternatively, check that all the fields in the form have been filled correctly. In case you have mistyped your e-mail address. If this is the case, your only option is to register again. You can create your EU Login credentials. Click on the ‘Create an account’ link on the EU Login main page.

I tried to create an account, but it says that my email is already registered.

This means that you have already created an EU login account. It may have been for another application or webpage that Europass.

Go to Reset your password and provide your e-mail address and follow the on-screen instructions.

I have forgotten my EU login password. What should I do?

If you have forgotten your password or you have received an error message stating ‘incorrect password supplied’, then you can request an email to reset your password.

Provide your email address and follow the instructions on the screen. You should now be able to set a new password.

I do not have a smartphone. How do I enable two factor authentication?

If at this point you are not in possession of a smartphone, which can run the EU Login Mobile App, you can use other devices to authenticate or use some of our other authentication options.

You can use any compatible IOS or Android tablet device to install the EU Login Mobile App or you can make use of the other two available authentication options:

  • Security key (such as Yubikey);
  • Trusted platform (such as Window Hello) on your computer.
  • Please find more information on these two options via the EU Login tutorial and on the EU login support pages.

    Where can I download the EU login app?

    You can download the EU Login mobile app from the Google Play store (if you have Android as operative system on your device) or The Apple App Store (if you have iOS as operative system on your device).

    How do I set up the EU login app on a mobile device?

    To set up EU LOGIN mobile app as second authentication method to access the Europass portal, you need to follow 3 steps:

    • Download the app.
    • Set up ‘Mobile devices’ on your EU Login credentials on the ECAS website.
    • Chose the ‘Mobile app + pin’ authentication method.


    Download the app on your device. Once created the account and have successfully authenticated for the first time on the ECAS website, move the mouse over the gear at the top right-hand corner to display the menu and select ‘My Account’.

    Click on ‘Manage my mobile devices’. Click on ‘Add a mobile device’.

    Fill in the required information on the ‘Add a mobile device’ screen. You need to provide a name for your device and set up a four-digit PIN code. 

    Click on the submit button.

    Open the   EU Login app on your phone and select the ‘Initialise’ option. Follow the instructions on-screen and allow access to your camera.

    The QR code scanner will start on your mobile device, and a QR code will be displayed on the screen of your PC.

    Point the camera of your mobile phone to your PC screen until the QR code is recognised.

    In the ‘Authenticate’ screen, enter the four-digit PIN code you set up earlier and click on ‘Authenticate’.

    A success message will be displayed on your device, confirming the setup of your mobile device with EU Login.

    Congratulations! Your EU Login mobile app is successfully installed and can be used for authenticating. Click on ‘Continue’ to be redirected to the welcome screen.

    Can I use the same device with the EU login app to access several Europass accounts?

    No, you can only access one Europass (or EU login) account per device.

    How do I change my EU login app pin code?

    If you lost or forgot your PIN code for EU login mobile app, please follow the instructions below:

    • Open EU login mobile app
    • Go to Settings
    • In the upper right corner, click on the 3 dots (Android) or the wheel (IOS)
    • Click Forgot PIN code
    • Enter your EU login credentials linked to the app
    • Choose a new PIN code 
    Can I use the EU login app without securing my device?

    No, it is not possible to use EU Login Mobile App without securing your device with a pin, pattern or fingerprint.

    How do I sign in using 2FA?

    To sign in, you must first go the Europass portal in the ‘Login’ feature to connect. Then, the option that you have chosen in the setup will be the only one showing to you and it will be very straightforward from then on.

    Enter your password in the ‘Password’ field.

    Click the ‘Sign in’ button.

    On your phone, the EU Login mobile app PIN code opens automatically and prompts you to enter your PIN code.

    Enter your PIN code and tap on ‘Authenticate’.

    If the app is active (in the foreground), it will automatically redirect you to the browser selector.

    If the app is in the background, a notification is displayed on your device. Please accept this notification to be redirected successfully.

    Why are you enabling two factor authentication?

    Enabling Two-factor authentication (2FA) is one of the most effective measures to combat credential theft. It requires a second piece of information beyond username and password. This can be a knowledge factor (something the user knows e.g. a PIN), a possession factor (something the user has e.g. a security token, a mobile device or smartphone app) or a biometric factor (e.g. fingerprints, facial and voice recognition). By providing a second layer of authentication, 2FA increases the security of data to a much greater extend. If, for instance, a password is compromised, it offers another layer of protection to block unauthorized access.

    The European Commission has set the use of 2FA, particularly EU Login 2FA, mandatory for its IT systems handling Sensitive Non-Classified (SNC) information and strongly recommended for its IT systems handling ‘Publicly available’ and ‘Commission use’ information.

    Why should I use 2FA?

    Using 2FA ensures additional data security and reduces fraudulent activities. This way, you can access your account from any system or environment without any risk to your personal and sensitive data.

    Where do I find the QR code?

    First, on your desktop device, you need to add a mobile device to your EU login account. Open a browser on your PC and follow this link.

    You will be prompted to authenticate. Then click on "Add a mobile device" in the browser on your PC. Once you have followed the steps through, a QR code will be generated.  You can find further details on page 12 of the user guide.

    My QR code reader states that the code is invalid. What do I do?

    Note that you need to read the QR code with the EU login app, not with your regular QR code reader.

    I am already using eID to log in to Europass. Do I need to activate it as a second factor?

    No, if you are already using eID to sign in to Europass, you can continue logging in as you have previously. You do not need to activate two factor authentication separately.

    How do I activate eID as a second factor for authentication?

    To link your eID (electronic ID) to your EU Login account:

    • Log into your EU login account,
    • Go to your settings and click on Link my eID.

    This option can link your national electronic identity card to your EU Login account.

    Then, complete the process according to the steps explained in the instructions document.

    Europass Šabloni

    Šta je Zajednički evropski okvir za jezike (CEFR)?

    Zajednički evropski referentni okvir za jezike je smernica Saveta Evrope koja se koristi za opisivanje dostignuća onih koji uče strani jezik. CEFR pruža metod učenja, podučavanja i ocenjivanja koji se odnosi na sve jezike u Evropi. CEFR uključuje šest referentnih nivoa, koji se širom Evrope koriste za razumevanje poznavanja jezika. CEFR mreža za samoprocenu se koristi u Europass profilu kako bi se pomoglo ljudima da samoprocenjuju svoje znanje jezika. 

    Šta je Europass mobilnost?

    Europass mobilnost može ti pomoći da prikažeš veštine stečene tokom iskustva mobilnosti u drugoj zemlji.

    Šta je Europass Dodatak sertifikatu?

    Europass dodatak sertifikatu može ti pomoći da na jasan i dosledan način opišeš svoje kvalifikacije stručnog obrazovanja i obuke.

    Šta je Dodatak diplomi?

    Europass dodatak diplomi može ti pomoći da na jasan i dosledan način opišeš svoje kvalifikacije visokog obrazovanja.

    Šta se dogodilo sa Europass jezičkim pasošem?

    Europass jezički pasoš osnovan je kao jedan od šablona Europass dokumenta 2004. godine kao alat za samoprocenu jezičkih veština i kvalifikacija.

    Trenutni Europass integrisao je jezički pasoš u Europass profil kao odeljak koji se zove jezičke veštine. I dalje možeš da proceniš svoje jezičke kompetencije na osnovu Zajedničkog evropskog referentnog okvira za jezike (CEFR) i da svoje rezultate podeliš sa poslodavcima ili obrazovnim institucijama shodno potrebi.

    Kako samoproceniti svoje jezičke veštine

    Možeš da proceniš svoje jezičke veštine u svom Europass profilu. Samoprocenjivanje tvojih veština znači da razmisliš o svojim veštinama i opišeš svoje nivoe veština. Možeš da popuniš jednostavnu tabelu samoprocene u svom Europass profilu da opišeš svoje jezičke veštine. Možeš da pročitaš svaki od opisa u ovom alatu za samoprocenu i odabereš nivo za koji smatraš da najbolje opisuje tvoje veštine slušanja, čitanja, govorne interakcije, govorne produkcije i veština pisanja na bilo kom jeziku. Takođe možeš da sačuvaš svoje jezičke potvrde u Europass biblioteci. Ovaj alat za samoprocenu koristi Zajednički evropski okvir za jezike (CEFR).

    Tabelu samoprocene možeš da podeliš sa svog Europass profila sa drugima, na primer poslodavcima, obrazovnim ustanovama ili institucijama za obuku. 

    Kako da opišem svoje digitalne veštine?

    Možeš da navedeš i organizuješ svoje digitalne veštine u svom Europass profilu. Možeš da napraviš listu svih svojih digitalnih veština, uključujući alate i softvere koje umeš da koristiš, kao i projekte ili dostignuća na koja si ponosan/na. Možeš da opišeš alate koje koristiš u svom poslu ili na studijama, kao i alate koje koristiš u slobodno vreme (npr. društvene mreže, blogovi, gejming). Takođe možeš da organizuješ svoje veštine u različite grupe, npr. napravi grupu digitalnih alata koje koristiš za dizajn; ili digitalne veštine koje koristiš u svom poslu, ili čak listu digitalnih veština koje želiš da razviješ.

    Šta je Europass pasoš veština?

    Europass pasoš veština bio je alat koji je Europass nudio do 2019. godine.  Korisnici su mogli da kreiraju kolekciju dokumenata u jednoj datoteci. Europass pasoš veština više nije u ponudi; međutim, registrovani korisnici Europass-a od sada mogu da dele dokumente iz svoje Europass biblioteke.

    Podrška I Informacije

    Šta je Evropski okvir kvalifikacija (EOK)?

    Evropski okvir kvalifikacija (EOK) je EU alat koji kvalifikacije čini razumljivijim u svim zemljama i sistemima. EOK omogućava da se kvalifikacije stečene u bilo kojoj evropskoj zemlji razumeju kroz jednostavan sistem sa osam nivoa. Informacije o EOK-u mogu biti uključene u tvoje diplome o kvalifikaciji ili u Dodatak diplomi ili Dodatak sertifikatu. Informacije o EOK stepenu kvalifikacije možeš uključiti u svoj CV i prijave da pomogneš poslodavcima ili institucijama za obrazovanje i obuku u drugim zemljama da razumeju tvoje kvalifikacije.