Have time for a quick survey?

We want to provide you with the best experience, so your feedback is very valuable to us. All you need to do is answer 5 simple questions

Takes 3 minutes


Frequently Asked Questions


I created an EU login account, but I did not receive a confirmation email. What should I do?

A few minutes after completing the form, you should receive an e-mail in your mailbox. If you cannot find the e-mail, check your spam, or junk folder.

Alternatively, check that all the fields in the form have been filled correctly. In case you have mistyped your e-mail address. If this is the case, your only option is to register again. You can create your EU Login credentials. Click on the ‘Create an account’ link on the EU Login main page.

I tried to create an account, but it says that my email is already registered.

This means that you have already created an EU login account. It may have been for another application or webpage that Europass.

Go to Reset your password and provide your e-mail address and follow the on-screen instructions.

I have forgotten my EU login password. What should I do?

If you have forgotten your password or you have received an error message stating ‘incorrect password supplied’, then you can request an email to reset your password.

Provide your email address and follow the instructions on the screen. You should now be able to set a new password.

I do not have a smartphone. How do I enable two factor authentication?

If at this point you are not in possession of a smartphone, which can run the EU Login Mobile App, you can use other devices to authenticate or use some of our other authentication options.

You can use any compatible IOS or Android tablet device to install the EU Login Mobile App or you can make use of the other two available authentication options:

  • Security key (such as Yubikey);
  • Trusted platform (such as Window Hello) on your computer.
  • Please find more information on these two options via the EU Login tutorial and on the EU login support pages.

    Where can I download the EU login app?

    You can download the EU Login mobile app from the Google Play store (if you have Android as operative system on your device) or The Apple App Store (if you have iOS as operative system on your device).

    How do I set up the EU login app on a mobile device?

    To set up EU LOGIN mobile app as second authentication method to access the Europass portal, you need to follow 3 steps:

    • Download the app.
    • Set up ‘Mobile devices’ on your EU Login credentials on the ECAS website.
    • Chose the ‘Mobile app + pin’ authentication method.


    Download the app on your device. Once created the account and have successfully authenticated for the first time on the ECAS website, move the mouse over the gear at the top right-hand corner to display the menu and select ‘My Account’.

    Click on ‘Manage my mobile devices’. Click on ‘Add a mobile device’.

    Fill in the required information on the ‘Add a mobile device’ screen. You need to provide a name for your device and set up a four-digit PIN code. 

    Click on the submit button.

    Open the   EU Login app on your phone and select the ‘Initialise’ option. Follow the instructions on-screen and allow access to your camera.

    The QR code scanner will start on your mobile device, and a QR code will be displayed on the screen of your PC.

    Point the camera of your mobile phone to your PC screen until the QR code is recognised.

    In the ‘Authenticate’ screen, enter the four-digit PIN code you set up earlier and click on ‘Authenticate’.

    A success message will be displayed on your device, confirming the setup of your mobile device with EU Login.

    Congratulations! Your EU Login mobile app is successfully installed and can be used for authenticating. Click on ‘Continue’ to be redirected to the welcome screen.

    Can I use the same device with the EU login app to access several Europass accounts?

    No, you can only access one Europass (or EU login) account per device.

    How do I change my EU login app pin code?

    If you lost or forgot your PIN code for EU login mobile app, please follow the instructions below:

    • Open EU login mobile app
    • Go to Settings
    • In the upper right corner, click on the 3 dots (Android) or the wheel (IOS)
    • Click Forgot PIN code
    • Enter your EU login credentials linked to the app
    • Choose a new PIN code 
    Can I use the EU login app without securing my device?

    No, it is not possible to use EU Login Mobile App without securing your device with a pin, pattern or fingerprint.

    How do I sign in using 2FA?

    To sign in, you must first go the Europass portal in the ‘Login’ feature to connect. Then, the option that you have chosen in the setup will be the only one showing to you and it will be very straightforward from then on.

    Enter your password in the ‘Password’ field.

    Click the ‘Sign in’ button.

    On your phone, the EU Login mobile app PIN code opens automatically and prompts you to enter your PIN code.

    Enter your PIN code and tap on ‘Authenticate’.

    If the app is active (in the foreground), it will automatically redirect you to the browser selector.

    If the app is in the background, a notification is displayed on your device. Please accept this notification to be redirected successfully.

    Why are you enabling two factor authentication?

    Enabling Two-factor authentication (2FA) is one of the most effective measures to combat credential theft. It requires a second piece of information beyond username and password. This can be a knowledge factor (something the user knows e.g. a PIN), a possession factor (something the user has e.g. a security token, a mobile device or smartphone app) or a biometric factor (e.g. fingerprints, facial and voice recognition). By providing a second layer of authentication, 2FA increases the security of data to a much greater extend. If, for instance, a password is compromised, it offers another layer of protection to block unauthorized access.

    The European Commission has set the use of 2FA, particularly EU Login 2FA, mandatory for its IT systems handling Sensitive Non-Classified (SNC) information and strongly recommended for its IT systems handling ‘Publicly available’ and ‘Commission use’ information.

    Why should I use 2FA?

    Using 2FA ensures additional data security and reduces fraudulent activities. This way, you can access your account from any system or environment without any risk to your personal and sensitive data.

    Where do I find the QR code?

    First, on your desktop device, you need to add a mobile device to your EU login account. Open a browser on your PC and follow this link.

    You will be prompted to authenticate. Then click on "Add a mobile device" in the browser on your PC. Once you have followed the steps through, a QR code will be generated.  You can find further details on page 12 of the user guide.

    My QR code reader states that the code is invalid. What do I do?

    Note that you need to read the QR code with the EU login app, not with your regular QR code reader.

    I am already using eID to log in to Europass. Do I need to activate it as a second factor?

    No, if you are already using eID to sign in to Europass, you can continue logging in as you have previously. You do not need to activate two factor authentication separately.

    How do I activate eID as a second factor for authentication?

    To link your eID (electronic ID) to your EU Login account:

    • Log into your EU login account,
    • Go to your settings and click on Link my eID.

    This option can link your national electronic identity card to your EU Login account.

    Then, complete the process according to the steps explained in the instructions document.

    Predloge Europass

    Kaj je skupni evropski referenčni okvir za jezike (CEFR)?

    Skupni evropski referenčni okvir za jezike je okvir Sveta Evrope, ki se uporablja za opis dosežkov učečih se pri učenju tujih jezikov. CEFR zagotavlja metodo za učenje, poučevanje in ocenjevanje, ki velja za vse jezike v Evropi. CEFR vključuje šest referenčnih ravni, ki se uporabljajo za razumevanje znanja jezika po vsej Evropi. Za pomoč ljudem pri samoocenjevanju znanja jezika se v profilu Europass uporablja preglednica CEFR za samoocenjevanje.

    Kaj je potrdilo o mobilnosti Europass?

    Potrdilo o mobilnosti Europass vam lahko pomaga predstaviti znanja in spretnosti, ki ste jih pridobili v okviru programov mobilnosti v drugi državi.

    Kaj je priloga k spričevalu Europass?

    Priloga k spričevalu Europass vam lahko pomaga jasno in usklajeno opisati kvalifikacije, ki ste jih pridobili s poklicnim izobraževanjem in usposabljanjem.

    Kaj je priloga k diplomi?

    Priloga k diplomi vam lahko pomaga jasno in usklajeno opisati kvalifikacije, ki ste jih pridobili z visokošolskim izobraževanjem.

    Kaj se je zgodilo z jezikovno izkaznico Europass?

    Jezikovna izkaznica Europass je bila oblikovana leta 2004 kot ena od predlog dokumentov Europass, kot orodje za samoocenjevanje jezikovnih spretnosti in znanja ter kvalifikacij.

    Sedanji Europass vključuje jezikovno izkaznico v profilu Europass v rubriki jezikovne spretnosti in znanje. Na podlagi skupnega evropskega referenčnega okvira za jezike (CEFR) lahko še vedno sami ocenite svoje jezikovne kompetence ter jih po potrebi posredujete delodajalcem ali izobraževalnim ustanovam.

    Kako naj sam/-a ocenim svoje jezikovne spretnosti in znanje?

    Svoje jezikovne spretnosti in znanje lahko sami ocenite v svojem profilu Europass. Samoocenjevanje znanj in spretnosti pomeni, da razmislite o svojih znanjih in spretnostih ter opišete njihove ravni. Jezikovne spretnosti in znanje opišete tako, da v svojem profilu Europass izpolnite enostavno preglednico za samoocenjevanje. Vse opise lahko preberete v orodju za samoocenjevanje in izberete raven, ki po vašem mnenju najbolje opiše vaša znanja in spretnosti na področju poslušanja, branja, govornega sporazumevanja, govorjenja in pisanja v poljubnem jeziku. V knjižnico Europass lahko shranite tudi potrdila o znanju jezika. Orodje za samoocenjevanje uporablja skupni evropski referenčni okvir za jezike (CEFR).

    Dostop do preglednice za samoocenjevanje v profilu Europass lahko zagotovite drugim, kot so delodajalci in ustanove za izobraževanje ali usposabljanje.

    Kako naj opišem svoja digitalna znanja in spretnosti?

    Digitalna znanja in spretnosti lahko navedete in organizirate v svojem profilu Europass. Ustvarite lahko seznam vseh svojih digitalnih znanj in spretnosti, vključite tudi orodja in programsko opremo, ki jih znate uporabljati, pa tudi projekte ali dosežke, na katere ste ponosni. Opišete lahko orodja, ki jih uporabljate pri svojem delu ali izobraževanju, pa tudi orodja, ki jih uporabljate v prostem času (npr. uporaba družbenih medijev, pisanje spletnega dnevnika, igranje iger). Svoja znanja in spretnosti lahko tudi organizirate v različne skupine, npr. ustvarite skupino digitalnih orodij, ki jih uporabljate za oblikovanje, sklop digitalnih znanj in spretnosti, ki jih uporabljate pri svojem delu, ali celo seznam digitalnih znanj in spretnosti, ki bi jih radi pridobili.

    Kaj je potni list znanj in spretnosti Europass?

    Evropski potni list znanj in spretnosti je orodje, ki je bilo na voljo v Europassu do leta 2019. Uporabnikom je omogočalo zbiranje dokumentov v eni sami datoteki. Evropski potni list znanj in spretnosti ni več na voljo, vendar pa lahko registrirani uporabniki zdaj zagotavljajo dostop do dokumentov iz svojih knjižnic Europass.

    Podpora In Informacije

    Kaj je evropsko ogrodje kvalifikacij (EOK)?

    Evropsko ogrodje kvalifikacij (EOK) je orodje EU, ki omogoča lažje razumevanje kvalifikacij med državami in sistemi. EOK omogoča razumevanje kvalifikacij, pridobljenih v kateri koli evropski državi, na podlagi enostavnega sistema osmih referenčnih ravni. Informacije o EOK so lahko vključene v spričevala o kvalifikacijah, prilogo k diplomi ali prilogo k spričevalu. Podatke o ravni EOK svojih kvalifikacij lahko vključite v svoj življenjepis in prijave, da jih bodo delodajalci ali ustanove za izobraževanje in usposabljanje v drugih državah lažje razumele.