Error log page

The Europass platform may face unexpected issues on some functionalities due to technical updates or errors.

Below you can find a list of confirmed times when such incidents have occurred. This list is compiled and verified by the Directorate-General for Employment, Social Affairs and Inclusion (EMPL) and can be provided as proof of inability to access some functionalities of the Europass platform.

In case of further questions or missing information, do not hesitate to contact the Europass helpdesk.

Users are facing issues with logging in to Europass profile, and creating or downloading CVs due to unexpected technical errors.

Users were not able to create new accounts due to backend synchronisation related issues.

Unplanned issues were caused to to a technical update and users were not able to register a new account.

EU login was slow and users had issues logging in to their Europass account.

Sharing the Europass Profile or files from the Europass Library was temporarily unavailable between Thursday 10/06/2021 to Thursday 17/06/2021.

A few users may have been affected by unexpected technical problems. Creating and downloading a CV may have been temporarily affected during 16/06 - 18/06.

The platform had some issues and there were issues accessing Europass profile.

Unexpected technical issues. On the 22nd you may have been unable to download or save CVs or Cover letters, and as of the 23rd the platform was unavailable.

Some of the functionalities of Europass could not be accessed due to planned technical maintenance

Unexpected technical issues. Some functionalities of the platform (such as CV download) may have been unavailable.

The functionalities enabling end-users to download and store the Europass CV as well as other functionalities of the platform were not accessible from 23/12/2020 noon to 4/1/2021 evening. The difficulties were connected to the new release of the platform and have since all been resolved.

Unplanned malfunction of the 'log in' button. Users may not have been able to access their Europass account.

Whitelabel error on Europass platform. Users may have been unable to generate CVs or Cover letters on the Europass platform, or access items saved to My Library.

Issues with some tools on the Europass platform, including CV & Profile Online Editor. This may have lead to inability to download CVs or other documents from the platform

The possibility to download CVs, Coverletters, and other documents was temporarily unavailable.