Work experience

  • Evoluzione sistemi S.r.l. U.s.

  • Gallarate, Italy
  • Business or sector: Information and communication

Customers support

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  1. Selenium.NET-based automations development
  2. Internal Contract Lifecycle Management (EVA), Salesforce-based (6 instances) and Dynamics-based (2 instances) energy and gas platform customers support

  • Carl Zeiss Vision S.p.A.

  • Castiglione Olona, Italy
  • Name of unit or department: IT
  • Business or sector: Human health and social work activities

Digital Platforms Specialist

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IT and Administrator support for 33 countries, ~900 users and 2 departments (Sunlens and Ophtalmics) CRM systems

  1. Loyalty platform management: ZEISS Vision Plus (568 opticians and ~72000 consumers)
  2. Data governance: OneTrust for consent management
  3. Electronic signature: Formstack with Faber WAM (Italy) and Adobe Sign (international)
  4. Data visualization: PowerBI Desktop / Report Server (5 dashboards)
  5. Database / storage management: SQL Server (3 instances), Azure Storage (4 instances)

  • NTT (2011-2017) / Minsait (2017-2020)

CRM and data integration consultant

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Time material: Sardex, Fiditalia, Nexi, Deutsche Bank, Trentino Digitale, Saipem, Comune di Milano, Venis, Best Engage.

  1. Member of Sardex's Salesforce migration project (10 people - 6 months)
  2. Identity federation with existing authorization (OpenID) and payroll (OAuth2 to SAP S/4HANA) subsystems
  3. On-premise CRM and HR support for both operation and application requests (7 mid-size env - 10 years)
  4. Tables, statistics and indexes maintenance on Oracle and SQL Server databases
  5. Server configuration and hardening on Oracle Linux and Windows Server operating systems
  6. Troubleshooting of performance and data quality issues (obtained -30% of wrong profiling data and charge backs, 10M€ gains in 5 days)
  7. Software developer for CRM service requests (25 WBS - 10 years)
  8. Digital citizenship: ANPR, App IO, Aesys (Java - 7 months)
  9. Charge back API integration (Visa Resolve Online - Java)
  10. Electronic signature: Qualified with Infocert
  11. Operations, development, project estimation and self-service training of 2 third level support teams for internal recruiting (14 people - 6 months )

Education and training

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  • EIPASS standard (Digicomp 2.2)

Certificazione EIPASS

Salesforce

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  • Platform Administrator and App Builder

Trailhead (6 super badges, 827 badges)

Admin
AppBuilder

Politecnico di Milano

  • Studies on computer science engineering (attended, no degree)

  • Field(s) of study: Information and Communication Technologies

Istituto Tecnico Industriale Statale

  • Perito Industrale Capo tecnico, specializzazione informatica

Language skills

Mother tongue(s)

Italian

Other language(s)

Listening Reading Spoken interaction Spoken production Writing

English

B2: Independent user
C1: Proficient user
B2: Independent user
B2: Independent user
B2: Independent user

Driving Licence

B

Social and political activities

Red Cross Volunteer

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Emergency switchboard and orthopaedic leasing

ReactOS contributor

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ReactOS Deutschland e.V.

Chat support, tester and reverse engineer