IT Salesforce and Digital Platform Specialist
-
Carl Zeiss Vision S.p.A.
- Via Santino E Pompeo Mazzucchelli, 17 Primo piano, 21043 Castiglione Olona VA, 21043 , Castiglione Olona, Italy
IT and Administrator support for 33 countries, ~900 users and 2 departments (Sunlens and Ophtalmics) Salesforce systems
- Loyalty platform management: ZEISS Vision Plus (568 opticians and ~59000 consumers)
- Salesforce platform: OWD, object mapping, profiles, groups, Lightning pages, flows, SOSQL
- Sales cloud: Lead, contact, account and contracts management, assignment rules
- Service cloud: Case management - Omni-channel, queues and email-to-case
- Marketing Cloud: Contact Builder, Automation Studio,Journey Builder (~50 active journeys)
- Monitoring: PRTG System Monitor, Netdata
- Data governance: BlindData for entities, OneTrust for consent management
- Container management: Docker / Container Runtime Interface
- Electronic signature: Formstack with Faber WAM (Italy) and Adobe Sign (international)
- Data visualization: PowerBI Desktop / Report Server (3 dashboards)
- Database / storage management: SQL Server (3 instances), Azure Storage (4 instances)
- https://www.zeiss.it
- Contact email: simone.lombardo@zeiss.com
- Name of unit or department: IT
- Business or sector: Human health and social work activities