Ksenija Frelih

As a Research and development Associate, I’m involved in several projects related to quality assurance in higher education, social inclusion, and work-based learning.

Independent Quality Management Consultant// META Smart Factory | (contract) December 2020 – December 2021

I am part of a multidisciplinary team of field experts implementing all-in-one AI and IoT solutions. I contribute expertise in quality management, automotive standardisation, and business systematisation.

Organising and facilitating online events with international speakers and global audiences.

Certified Sprint Coach// Strategy Sprints GmbH | (contract) May 2020– December 2021

Remote sales, operation, and marketing coaching results in cost optimisation and revenue growth.

Counselling startups and SMB's on operating business, sales and marketing activities, and business development. Project management of the implementation of new business processes in companies. Coaching the CEO on budget (CAPEX and OPEX) structure and accounting.

- Organised and executed a strategy workshop, with the outcome of delivering a strategy book.

- Executed market research and presented a marketing /sales plan.

- Improved the organisations with SOP (standard operational process) approach

Executive Coach and Leadership Trainer, Workshop Facilitator// BMC International| (contract) May 2021– December 2022

Facilitating leadership training for middle and senior management, emphasising productivity and optimisation. Actively designing two courses of training: Productivity in production and Digital skills for employees

As a quality manager, I coordinated the activities required to meet quality standards. Where appropriate, I advised on changes, implemented them, and provided training, tools and techniques to enable others to achieve quality standards.

- Overall monitoring of the KPI's. Delivering action plans in case of not achieving the set targets.

- Monitoring all milestones of the project; assigning roles to team members (including determining the autonomy of decision-making); authorisation of tasks; following the progress of the individual assignment; correction (when needed); reviewing completed jobs; and reporting.

- Successfully organised and executed a Global Quality Council in 2018. The committee was a week-long event that included seminars, training, and some sightseeing activities. Participants were Quality Managers from all PH branches, including the USA, China, India, etc.

aimed to ensure that an organisation's product or service is fit for purpose, consistent, and meets external and internal requirements. This includes the coordination of both legal compliance and clients' expectations.

- Monitoring and advising on the performance of the overall management system, producing data based on analytical methods, reporting on performance, and measuring against set standards.

- Liaise with other managers and staff throughout the organisation to ensure that the quality management system functions appropriately.

- Took accountability, initiated changes, and provided training, tools, and techniques to enable others to achieve desired targets.

- Reorganisation of the quality department to achieve optimal team performance.

I was supervising and planning the Slovenian branch of customer support. Daily remote communication with other global aftermarket entities (Japan, India, China, Europe, USA) to rapidly solve clients' issues. In case of containing the problem in the overall supply chain and execution in providing a supplement part to the customer.

- Organising daily tasks for service technicians.

- Able to quickly respond to all daily client issues on the market, prioritise tasks, and delegate them to team members to effectively close all issues within the required time frame.

- To resolve client issues successfully, I pulled and integrated many departments towards collaboration and drove overall client expectations, enabling future business growth.

- Shaping, developing, and delivering internal training for the employees on the topics of quality, lean, and problem-solving; evaluating their performance based on the questionnaire and designing follow-up training based on their scores.

Develop and implement lean principles to achieve maximum productivity and efficiency of operational processes. Prepare and implement an electronic system for overseeing production.

- With this new position in the company, I demonstrated the ability and motivation to learn new skills to optimise the processes for rapid growth.

- I have organised and executed an internal training strategy to adapt this new production process more straightforwardly among production operators.

Cooperating and taking responsibility in a matrix structure of experts for preparing the action plan when customer issues occurred—used various problem-solving techniques to set permanent corrective actions. Surveying the existing state of production and energy consumption.

- Prepare and implement quality plans to oversee production.

- Independent Education and the introduction of users to the production lines.

- Cooperating in justification of production to external auditors.

- Preparing propositions for optimisation; preparing complete reports on the state of production units and expected financial gains after introducing optimisation measures.