Fernando Sanchez

My job consists of caring for residents with diligence, respect, and high hygiene standards; being able to develop leadership skills, empathy, and problem-solving abilities in diverse social environments.

As a Web Product Implementation Specialist for Google I,

Empowered customers across the EMEA market to maximize the use of Google products such as Analytics, Ads, and Tag Manager by providing in-depth guidance, technical support, and tailored training within key programs.

Redesigned the internal website to focus on user experience, leading to improved information searchability and more efficient technical support processes.

Experienced in managing cross-functional teams and fostering a culture of continuous learning.

Managed reports in Connect Cases - CRM

Mentored, built, trained, and developed new incoming staff to ensure consistency of service and adherence to policies and procedures.

As a Professor in Digital Teaching Tools and Microsoft Office Platform, I

Worked with undergraduate students teaching them the use of digital tools, (Google Suite, Spreadsheets, Wix, Teamwork, Canva, Prezi, Symbaloo, Genial.ly, WeVideo, Trello, Powtoon, Flipsnack, Thinglink, Snapseed, Prisma, Spark, Medium, Anchor).

Taught undergraduate students how to use the Office 365 package and how to resolve real cases utilizing the platform. (Word, Excel, PowerPoint, Sway, Teams, cloud storage).

Extensive knowledge in digital applications and technology management.

As a Digital Consultant, I collaborated as a social media marketing advisor and web developer.

Optimized supply chain through KPIs, data analysis, and performance metrics, reducing production lead time by 20% and boosting overall production efficiency by 15%.

Elevated client satisfaction by 15% (NPS) by establishing a Quality Assurance Department, implementing 5S methodology, and developing a comprehensive "Guide for Quality Assurance on Talavera Pieces".

Designed and implemented an internal website to centralize key information, streamlining manufacturing processes for enhanced analysis, decision-making, and continuous improvement.

Spearheaded production activities to optimize plant operations, focusing on product delivery, quality, efficiency, cost control, and maximizing production capacity while ensuring policy compliance.

Standardized production schedules by monitoring material flow, updating manufacturing costs, and aligning delivery times with product classifications to meet commercial demand.

Implemented and managed an equipment maintenance program, ensuring resource sufficiency for uninterrupted operations.

Skilled in data analysis and reporting with strong communication and presentation skills.

Collaborated with the Commercial department on R&D initiatives for new product development.

Results-driven Global Sales Manager with expertise in optimizing global sales operations and driving revenue growth.

Developed and executed a strategic marketing innovation plan, introducing new packaging designs and social media engagement strategies, resulting in a 30% increase in annual sales revenue over 4 years.

Implemented a data-driven approach to client acquisition, expanding the client portfolio by 20% by aligning business goals with targeted sales strategies.

Launched a sales administration website with performance dashboards, empowering sales leadership and enabling data-driven decision-making for the commercial team.

Spearheaded design and sales innovations in tiles, securing Tile Council of North America membership and enhancing brand visibility through trade show participation.

Managed diverse international clientele across North and South America and Europe, collaborating with artists and designers to create bespoke products.

Proven leader in developing and implementing strategic sales strategies and training programs, including comprehensive budgets and forecasts to ensure alignment with company objectives.

Oversaw national and international sales operations, managing distributors locally and abroad to expand market reach.

Collaborated with IT teams to enhance systems performance and ensure data security.

Led cross-functional teams of up to 25 members across Puebla state, ensuring project goal alignment and providing seamless operations and technology support.

Spearheaded a state-wide project connecting 38 medical and administrative units to Mexico City's Central Office, relocating institutional networks, telecommunications, and surveillance equipment.

Coordinated the Electronic Medical Record Program implementation, enabling digital clinical history records for beneficiaries and enhancing healthcare efficiency and service quality.

Supervised the installation of the new delegation headquarters' cabling system, mapping 370 voice and data nodes to optimize service delivery in administrative offices.

Developed and implemented an IT training curriculum that equipped 120 employees with basic IT issue resolution skills, reducing end-user response time by 50% within six months.