Education and training

University of Quebec at Chicoutimi in CANADA "UQAC"

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  • Bachelor, Business Administration and Marketing (B.A.A)

  • Quebec, Canada
  • Level in EQF: EQF level 6

APMG International

  • PRINCE2® Foundation

Work experience

  • Rolls Royce

  • Krakow, Poland

HR Operations Team Leader

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  1. Define and document processes, ensuring regular updates to standard operating procedures (SOPs).
  2. Leverage opportunities for process reengineering and continuous improvement.
  3. Plan and allocate resources, including team size, shifts, and skill sets, to align with budgetary and operational objectives.
  4. Lead a bilingual team that provides comprehensive HR services, ensuring optimal performance, adherence to key performance indicators (KPIs), and compliance with company policies and procedures (CPIs).
  5. Adhere to both internal and external governance models to maintain delivery predictability and achieve client satisfaction goals. Set and review team key performance indicators to meet operational objectives.
  6. Prepare and present performance data to stakeholders, enabling informed decision-making and adherence to governance standards.
  7. Ensure compliance with process standards, audits, and knowledge management systems, capturing best practices and driving consistent performance.

  • Infosys Poland

  • Lodz, Poland

HR Assistant Manager

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  1. Lead a bilingual team delivering comprehensive HR services, ensuring optimal performance, adherence to KPIs, and compliance with CPIs.
  2. Adhere to internal and external governance models to sustain delivery predictability and client satisfaction goals.
  3. Define and document processes, ensuring periodic updates to SOPs, and leverage opportunities for process reengineering and continuous improvement.
  4. Plan and allocate resources, including team size, shifts, and skill sets, to align with budgetary and operational objectives.
  5. Prepare and present performance data to stakeholders, enabling informed decision-making and adherence to governance standards.
  6. Ensure compliance with process standards, audits, and knowledge management systems, capturing best practices and driving consistent performance.
  7. Monitor billing, reduce buffers, and implement corrective actions for resource optimization

  • Infosys Poland

Diversity & Inclusion, CSR and Friendly Workplace Lead

  1. Managed a team of 10+ members, driving Diversity & Inclusion and CSR initiatives.
  2. Spearheaded projects that enhanced workplace inclusivity and employee welfare.
  3. Developed and executed assimilation programs for foreign employees, boosting retention rates.
  4. Achieved recognition for outstanding contributions to CSR and workplace culture.
  5. Managed the Reward & Recognition and Welfare program.

  • Itissal Technologies

  • Rabat, Morocco

Account Manager

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  1. Managed a portfolio of key accounts, driving sales growth and client satisfaction.
  2. Identified new sales opportunities within existing accounts, achieving sales targets.
  3. Delivered high-level presentations to executives, securing new business.
  4. Recovered lost clients and expanded relationships with existing clients, resulting in increased revenue.

  • Madosan

  • Bursa, Türkiye

Foreign Trade Responsible

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  1. Relaunched markets in the Middle East, Africa, and Europe, increasing sales.
  2. Developed relationships with buyers and procurement personnel, enhancing market presence.
  3. Ensured timely delivery and payment for import/export operations.
  4. Managed trade fairs and promotional activities, generating new business opportunities.

  • Hosseven

  • Bursa, Türkiye

Foreign Trade Executive

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  1. Developed competitive offers for public tenders, securing significant contracts.
  2. Maintained smooth communication with public administrations and buyers.
  3. Coordinated credit and financial activities, ensuring timely payments.
  4. Managed trade fairs and promotional activities, strengthening market position.

  • Barlinek S.A

  • Kielce, Poland

Export Responsible For The Arabian Market

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  1. Established a distribution network in the MENA region, penetrating new markets.
  2. Conducted market research, identifying business opportunities.
  3. Delivered sales presentations to high-level executives, driving sales growth.
  4. Successfully entered the Moroccan market and relaunched multiple markets.

  • Setkom Kompresor

  • Bursa, Türkiye

Foreign Trade Executive

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  1. Facilitated export growth through strategic market development.
  2. Coordinated credit and financial activities, ensuring compliance with trade laws.
  3. Managed trade fairs and promotional activities, generating new business.
  4. Achieved significant sales growth after a period of international sales sterility.

  • AIESEC (Iceland / Morocco)

  • Iceland

National Committee Vice President Outgoing Exchange

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Skills

  • Microsoft Office
  • SAP
  • Workday
  • ServiceNow
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Team-work oriented
  • Organizational and planning skills
  • Decision-making
  • Critical thinking
  • human resource management
  • lead others
  • build team spirit
  • brand marketing techniques
  • corporate social responsibility
  • promote inclusion
  • Diversity and Inclusion
  • Account management
  • project management
  • Employer Branding
  • manage a team
  • manage human resources
  • Human resources
  • Prince2 project management
  • six sigma methods
  • Integration of newcomers in the workplace
  • Outlook

Digital Skills Test results

Information and data literacy

Advanced

Level 6

Communication and collaboration

Advanced

Level 6

Digital content creation

Advanced

Level 6

Safety

Advanced

Level 5

Problem solving

Advanced

Level 6

Results from a self-assessment based on The Digital Competence Framework 2.1

Language skills

Mother tongue(s)

Arabic

Other language(s)

Listening Reading Spoken interaction Spoken production Writing

French

C1: Proficient user
C1: Proficient user
C1: Proficient user
C1: Proficient user
C1: Proficient user

English

C1: Proficient user
C1: Proficient user
C1: Proficient user
C1: Proficient user
C1: Proficient user

Polish

B1: Independent user
B1: Independent user
B1: Independent user
B1: Independent user
B1: Independent user
Certificates and diplomas
Language Certificate