Work experience

CRM and data integration consultant

BPSoft (2011-2012) / NTT (2012-2017)/ Minsait (2017-2019) / M.P.A. (2020)


Time material: Sardex, Fiditalia, Nexi, Deutsche Bank, Trentino Digitale, Percassi/KIKO, ACS, SAIPEM, Carige, GEOX, Comune di Milano, Venis, Best Engage.

Member of Sardex's Salesforce migration project (10 people - 6 months)

  • Platform: OWD, object mapping, profiles, groups, territories, page layouts, Lightning pages, flow processes, data quality, SOSQL, data loader, assignment rules
  • Sales cloud: Lead and account management (conversion, lead queues), service integration by AppExchange packages (Cerved), KPI reports and dashboards
  • Service cloud: Case management (record types, case queues), Omni-channel, Email-to-case
  • Communities: Customer portal, on-boarding landing pages for new prospects
  • Identity federation with existing authorization (OpenID) and payroll (OAuth2 to SAP S/4HANA) subsystems


On-premise CRM and HR support for both operation and application requests (Oracle Peopletools / Spring - 7 mid-size env - 10 years)

  • Tables, statistics and indexes maintenance on Oracle and SQL Server databases
  • Server configuration and harderning on Oracle Linux and Windows Server operating systems
  • Troubleshooting of performance issues


Software developer for CRM service requests (Oracle Peopletools / Spring - 25 WBS - 10 years)

  • Digital citizenship: ANPR, AppIO, Kiunsys, Aesys (Java / WSO2 ESB - 7 months)
  • Chargeback API integration (Mastercom / VROL)
  • European data privacy (PCI DSS / GDPR) compliance
  • SCRUM developer for public school projects with TDD and CQRS software principles (Spring - 3 months)


Operations, development, project estimation and self-service training of 2 third level support teams for internal recruiting (Oracle Peopletools - 4 people - 3 months / vTiger - 10 people - 3 months)

IT Freelancer

  • Italy

Software development and design projects for the following customers: Neos Sistemi S.r.l, SMAU, Koinup Srl, DevNet, PTS Comb. CO., IENVS

Logistics operator

Leonardo (stage)

  • Vergiate, Italy

  • Delivery notes
  • Material cancellations
  • Data entry for SAP MM02 internal logistics module
  • Inventory logging

Salesforce CRM Administrator

Carl Zeiss Vision S.p.A.

  • Castiglion Olona, Italy

Education and training

Salesforce

Certified Platform App Builder

Salesforce

Certified Administrator

Salesforce

Trailhead (5 super badges, 380 badges)

WSO2

Certified Identity Server Developer - V5

WSO2

Certified Enterprise Integrator 6 Developer - ESB Profile

SCRUMStudy

SCRUM Developer Certified

Udemy, Pluralsight, Mongo DB University

Miscellaneous online training (malware analysis, reverse engineering, Docker, Kubernetes, MongoDB)

Politecnico di Milano

Computer science engineering (not completed)

  • Final grade: Completed 108 CFU

ITIS Gazzada Schianno

Capo tecnico, specializzazione informatica

  • Final grade: 100/100

RANDSTAD / FORMA.TEMP - ADDETTO LOGISTICA 19ALPM (2020)

Language skills

Mother tongue(s)

Italian

Other language(s)

English

Listening
B2
Reading
C1
Spoken interaction
B1
Spoken production
B1
Writing
B2

Digital skills

Tecniche

  • Salesforce
  • Talend Open Studio for Data Integration
  • Java
  • XML
  • Middleware (WSO2)
  • Linux
  • JSON
  • CSS
  • Relational databases
  • SQL
  • UML
  • Microservices
  • SOAP
  • REST APIs
  • Github
  • Windows Server
  • Object-Oriented Programming
  • HTML5
  • Agile

Other

  • Problem solving
  • Coaching