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Frequently Asked Questions

Support and Information

How do I check the level of my qualification on the European Qualification framework (EQF) level?

Information on the EQF level may be included on your qualification documents (diploma, certificate, transcripts) or you can ask the institution where you studied for this information.

How to get support in my country?

You can search for information and services to help you in different countries through the Learn in Europe and Work in Europe sections of Europass. Choose from the list to select the country you are interested in. 

For further information on Europass, you can contact the National Europass Centre in your country.

What are National Europass Centres?

A National Europass Centre coordinates all activities related to Europass in every country that participates in Europass. It is the first point of contact for any person or organisation interested in using or learning more about Europass. You can contact the National Europass Centre of your country or the country you are interested to work or learn in.

I am blind or visually-impaired. Can I use the Europass CV?

Yes, Europass has been developed with careful consideration for the visually-impaired and blind. It supports assistive technology and provides alternatives for people with such challenges.

Can I use or reproduce the information contained on the Europass website?

You are allowed to use the information on the Europass website if you acknowledge the source (©  European Union). 

Can Europass help me get recognition of my skills and qualifications?

Europass can help you communicate your skills, qualifications and experiences in a clear and consistent way. Using Europass does not entitle you to any automatic recognition of your skills and qualifications or other entitlements. The Europass profile, and Europass documents such as the Diploma Supplement, Certificate Supplement and Europass Mobility can be helpful to explain your skills and qualifications to employers, education and training institutions and others

I am not a European citizen. Can I use Europass?

Yes, Europass is a free set of online tools and information for everyone regardless of your nationality or country of residence. 

What is the Qualifications Dataset Register (QDR)?

National authorities can prepare and publish qualifications, accreditation and learning opportunities in Europass through the Qualifications Dataset Register (QDR) platform. The QDR is a tool developed by the Commission to support national authorities to publish their data as ‘linked open data’ which can be published, connected and used more easily.

What is accreditation?

Accreditation in the Europass context is the quality assurance or licensing of an organisation or a qualification. An accreditation instance within the Europass context can be used to specify information about two types of Accreditation.

  • Institutional licensing: quality assurance and/or licensing at the level of an organisation. It implies permission for the institution to operate (e.g., issuing a qualification) and is awarded by Public Authorities or delegates thereof.
  • Programme/qualification accreditation: permission to provide a specific programme or qualification. Describes a licensing procedure applied at the level of one or several programmes/qualifications. It implies permission for an institution to provide specific Programmes/Qualifications and is awarded by Public Authorities or delegates thereof.
What is ESCO and how is it used in Europass?

ESCO (European Skills, Competences, Qualifications and Occupations) is the European multilingual classification of Skills, Competences and Occupations. ESCO works as a dictionary, describing, identifying and classifying professional occupations and skills relevant for the EU labour market and education and training.                       

ESCO provides descriptions of 2942 occupations and 13.485 skills linked to these occupations, translated into 27 languages (all official EU languages plus Icelandic, Norwegian and Arabic).  

Europass uses ESCO in three ways:  1) Europass users have a pre-pefined list of occupations which they can choose from in their Work Experience section of their profile or CV.  2) ESCO also provides full descriptions of occupations when you choose to click on the "eye" icon. You can then click on the "Learn more" button, which will redirect you to the full information about the specific occupation.

Using Europass

How do I register with Europass?

To register with Europass, you first need to create your ‘EU log-in’ which is the EU Commission user service. To create your ‘EU log-in’ you enter your email address and create a password. You will then receive an email with a link which will allow you to complete the registration process. From there you can start using Europass as a registered user. Registered users have full access to all Europass tools including the Profile, Library and jobs and courses suggestions.

What do I do if I forget my EU Login password?

Click on “Forgot password?” on the login page. Please note that you cannot reset your password if your account is locked. Contact the EU login helpdesk if you need further help:

Can I use Europass with a mobile device?

Yes, you can use Europass on tablets and mobile phones, different web browser and window sizes with different resolutions.

My browser does not display Europass properly. What can I do?

Update your browser or consider using a different one, e.g. a recent version of Firefox, Chrome or Internet explorer. If the problem persists, contact the Europass team.

In which languages is Europass available?

Europass is available in the following languages of the participating Europass countries: 

  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Icelandic
  • Irish
  • Italian
  • Latvian
  • Lithuanian
  • Macedonian
  • Maltese
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Serbian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Turkish
  • Ukrainian
How can I get jobs and course suggestions?

Europass offers jobs and course suggestions by matching them with the skills and interests that you have provided on your profile and the "my skills"  or "my interest"  tools. 

  • Select the "Settings" option under the “Me” button.
  • Click on "Customise suggestion settings".
  • On "Manage suggestions", click on edit.

Switch the button on the right to ON to be able to receive job and course suggestions. You will be able to see personalised suggestions on your Europass dashboard.

Don’t forget to save the changes!

I shared my Europass information via a hyperlink. How can I deactivate that link?
  • Login to your Europass account 
  • Go to the “activity feed” section under the “Me” button.
  • Click on edit (the icon in the shape of a pen on the right) of the specific link.
  • Select “unpublish link” to deactivate that link.
Is there a record of all the times that Europass had technical issues?

Yes, if you were not able to use Europass due to instability, you can refer to the Error Log Page for reference. It lists the dates and times when Europass had full or partial inaccessibility, due to planned technical maintenance or unexpected technical problems.

Europass CV and cover letter editor

I cannot add a photo on my Europass CV?

Please check if you have uploaded the photo in the right file format: PNG, JPG.

If this is the case, make sure that your file size is less than 20 MB. 

In which format can I save my Europass CV?

Currently, you can save your Europass CV in a Europass PDF version. 

Where can I store my Europass CV?

You can store your Europass CV in the following ways:

•    In your Europass Library (registered users only)

•    Download on your local device (desktop or mobile device)  

How can I update my Europass CV online?

If you are a registered user, you can store your Europass CV in your Europass library and edit it anytime. If you are a guest user, you can import your Europass CV to the Online Editor and make any changes you need and download the CV again. 

Can I customise my Europass CV?

With the Europass CV editor you can add, remove and edit sections of the CV as you wish. Sections like “Work experience” and “Education and training” can be moved, edited or removed. You can also create customised sections, with names you choose, depending on your needs and experiences. 

After filling in the preferred sections you will be able to choose a suitable CV layout from a list of different templates. This will allow you to adjust the look and feel of every CV for each application.

I have lost my Europass CV. What can I do?

If you are a guest user, the information you enter in your Europass profile will be available for 48 hours after your last visit. 

As a registered user, your information will be saved for longer and you can save your Europass CVs and Cover Letters in your Library. 

Can I create different versions of my Europass CV?

You can create different versions of your Europass CV. You can also make use of the different available visual templates. Registered users can store the different versions in their Europass Library. Guest users can download the different versions of their Europass CV and update them later on.