Have time for a quick survey?
We want to provide you with the best experience, so your feedback is very valuable to us. All you need to do is answer 5 simple questions
Takes 3 minutes
Contact Europass Helpdesk
Call us on 00 800 6 7 8 9 10 11 from anywhere in the EU weekdays 09:00 - 18:00 CET in any EU language* (calls are free).
In case of technical issue, to enable our service to assist you, please provide us with the following information:
- Webpage (URL):
- Date & Time:
- Language used:
- Device you were using:
- Smartphone: IOS or Android
- Desktop computer: Browsers and Version
- Tablet: IOS or Android
- Are you a registered or a guest user:
- What is your comment about (during which action did the problem occur):
- Please provide all the steps taken until you receive the error:
You will usually receive an answer within 3 working days (more complex enquiries may take longer).