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MY JOURNEY. MY LIFE.

Get compensation if flights or train journeys are delayed, and get help in any EU country’s embassy abroad.

FULL STEAM AHEAD

FULL STEAM AHEAD

Arrived at the station to find that my train has been delayed by at least an hour? Well it’s not all bad news – in cases like this, EU rules mean that I could be entitled to either an immediate refund if I cancel my travel plans or alternative transport at the earliest opportunity if not. If it’s a long wait, I might also be entitled to some refreshments to keep me going.

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ON THE ROAD

It may not be the fastest method of transport, but bus travel can help me to discover places off the beaten track. What’s more, operators are not allowed to charge me a higher price because of my nationality or the country I’m purchasing my ticket from. So whether I buy a ticket in Dublin or Dubrovnik, bus travel remains an affordable way to see Europe.

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ON THE ROAD
UP, UP AND AWAY!

UP, UP AND AWAY!

Stuck in the airport waiting for a delayed flight? I may have to postpone topping-up my vitamin D, but I could be entitled to assistance, reimbursement, or a return flight in the meantime. And if my flight arrives at the destination more than three hours late, then in certain circumstances I may be eligible for €250, €400, or €600 compensation, depending on the route, as a result.

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A GOOD NIGHT’S REST

If my journey is postponed until the next day, EU rules require every transport provider to provide me with a hotel, food and refreshments. So no need to worry about napping at the airport or train station – I can travel the following day instead, feeling rested and refreshed.

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A GOOD NIGHT’S REST
NO FLY ZONE

NO FLY ZONE

Is my plane staying firmly on the ground? If my flight is cancelled, then the EU may require the airline to reimburse me the price of my ticket. I can also catch another flight, or travel via a different airport. And if I’m halfway through my journey, I can catch a flight back to my original airport to take off another day.

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LIFELINE ABROAD

It’s the holiday of a lifetime until…my wallet and passport are stolen. And to make things worse, my country doesn’t have an embassy in this part of the world. But as a citizen of the EU, I’m entitled to help from any EU embassy or consulate if my own country isn’t represented. Wherever I am in the world, my EU citizenship means I can get support quickly, and without hassle.

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LIFELINE ABROAD

How it works

EU rules protect my rights in case of delays or cancellations I might experience when travelling. Whether I choose to travel by plane, train, boat, or bus, I’m entitled to be treated fairly – this includes providing compensation, reimbursements, rescheduling, or hotel accommodation. This doesn’t apply when disruption is caused by extraordinary circumstances – such as an air traffic controllers’ strike, political instability, security risks or extreme weather. However it does mean that for other delays, I’m safe and protected when travelling from or within the EU, or to the EU using an EU airline. Being an EU citizen means that I can ask for help from other EU countries when I need it. For instance, if I ever need protection or assistance abroad, and my country doesn’t have an embassy or consulate there.

Did you know

392 billion km

The total distance travelled by passengers on national rail networks in the EU in 2015.

1220

The maximum amount of compensation I may receive from my airline if my luggage is damaged, providing I submit my claim within 7 days.

7 million

The number of EU citizens who live or travel in a country where their Member State does not have an embassy or consulate. This number is expected to rise to 10 million by 2020. Read more

0.15 planes in every 1,000,000 flights

were damaged beyond repair in 2014 – making Europe one of the safest places to fly in the world.

Don't forget!

Compensation isn’t given automatically – it’s up to me to claim it! I should complain to my air carrier and, if I don’t receive a response, I can complain to my national authority. In certain circumstances I can use Alternative Dispute Resolution Entities or a court of law to settle my dispute.

Download the app

Travelling soon? Learn about my rights as a passenger before I take off with a swipe of my finger via the app. Read more

The Living Hostel, directed by Matthias Hoene

Although her youth is long behind her, Gisela still longs to experience the sights of Europe. Her grandchildren decide to raise enough money to send her on her dream adventure, but their plan has unexpected results...

behind the scenes - The Living Hostel, directed by Matthias Hoene
behind the scenes
trailer - The Living Hostel, directed by Matthias Hoene
trailer
poster - The Living Hostel, directed by Matthias Hoene
poster

Oona, directed by Zaida Bergroth

After becoming lost and stranded in a menacing forest, a young girl must rely on the assistance of an unlikely friend to find her way home.

behind the scenes - Oona, directed by Zaida Bergroth
behind the scenes
trailer - Oona, directed by Zaida Bergroth
trailer
poster - Oona, directed by Zaida Bergroth
poster

Party Animal, directed by Yorgos Zois

Alex is an energetic twenty five year-old who will do anything he can to keep dancing. Trapped in a restrictive job, he's suddenly hit by a spark of inspiration.

behind the scenes - Party Animal, directed by Yorgos Zois
behind the scenes
trailer - Party Animal, directed by Yorgos Zois
trailer
poster - Party Animal, directed by Yorgos Zois
poster

The Loner, directed by Tomasz Konecki

A man of the wilderness, Jan lives alone in a cabin in the Polish mountains. But when destiny interrupts his solitary lifestyle, he must devise a plan in order to follow his heart.

behind the scenes - The Loner, directed by Tomasz Konecki
behind the scenes
trailer - The Loner, directed by Tomasz Konecki
trailer
poster - The Loner, directed by Tomasz Konecki
poster

Debut, directed by Dalibor Matanić

A young Croatian farmer dreams of becoming a professional football star. But before pursuing his ambition on the pitch, he must first face the truth about who he really is.

behind the scenes - Debut, directed by Dalibor Matanić
behind the scenes
trailer - Debut, directed by Dalibor Matanić
trailer
poster - Debut, directed by Dalibor Matanić
poster
The Living Hostel, directed by Matthias Hoene
The Living Hostel, directed by Matthias Hoene
Oona, directed by Zaida Bergroth
Oona, directed by Zaida Bergroth
Party Animal, directed by Yorgos Zois
Party Animal, directed by Yorgos Zois
The Loner, directed by Tomasz Konecki
The Loner, directed by Tomasz Konecki
Debut, directed by Dalibor Matanić
Debut, directed by Dalibor Matanić

How does the EU help you do what you love?

Ever dream of starting a business, studying abroad, or volunteering to help communities in need? And did you know the EU can support you in achieving all of these things? Discover everything the EU gives you to unlock your potential.

Choose a different passion