GOOD PRACTICE - Putting citizen voices at the centre of public service delivery through public participation. OXFAM GB, Kenya

Good Practice  - Putting citizen voices at the centre of public service delivery through public participation

Brief summary

To promote access to basic services from Government by poor urban residents, the project has empowered women to demand for their rights from the Government, leading to increased community level advocacy which has resulted into an increase in Government budget allocation to water and sanitation; and early childhood education.

Key Areas of Good Practice:

• Development of Supportive Legal and Policy Frameworks (1.2)
• Advocacy Methods (1.3)
• Institution and capacity strengthening of implementing agency, project partners including (local) government agencies (1.10)
• Awareness raising among informal economy operators/workers and other stakeholders (4.3)
• Organising informal economy workers into associations, cooperatives or other officially registered groups (1.9)
• Community based savings and credit schemes (3.5)
• Providing support to informal economy operators/workers to access services (social protection services, business registration, access to formal savings and credit schemes, training, etc.) (3.1)
• Entrepreneurship and business management training (3.2)
• Leadership training, empowerment training  (3.4)
• Vocational and/or skills training (3.6)
• Knowledge of rights, laws and regulations (3.1)
• Support to improve Occupational Safety and Health among informal economy workers (2.3)
• Community-based social protection (4.4)
• Enabling especially vulnerable groups on economic empowerment (women, people with disabilities, affected by HIV, youth, refugees, migrants, minority groups, etc.) (4.6 .7 .8 .9 .11)