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Michel, who lives in France, ordered a digital camera from a German website. He paid €300 in advance for the camera and was then informed that the German trader had sent the camera through the post. However, the camera never arrived. Michel tried to contact the trader several times but, when he got no response, he turned for help to the European Consumer Centre (ECC) in France. The French ECC liaised with the German online consumer body, which was able to go straight to the trader. As the trader had no proof of postage, he was obliged to provide Michel with a new camera.
If you have similar problems the EU-wide network of European Consumer Centres (ECC-Net) offers you free consumer help and advice. You can get help online or in your country, as there is a European Consumer Centre in every EU country (and in Norway and Iceland).
If you are interested in learning even more about your rights, Dolceta offers you online modules focusing on consumer rights, services, product safety, sustainable consumption and financial services.
Europa Diary gives you information about the EU institutions and issues, such as health and consumer protection, studying abroad, the environment, etc.