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Money & Charges – FAQ

Updated : 04/09/2013

Mobile roaming costs

FAQs Mobile roaming costs

  • What is roaming?

    Using your mobile phone while abroad to make or receive calls, send text messages (SMS) or surf the internet.

    These services are usually provided by a local (foreign) network operator, which charges your home operator, who passes on the cost to you.

  • Roaming contract with a different operator – is this possible?

    YES - from 1 July 2014 you’ll be able to have a contract with one operator, for national services, and another with a separate operator, for roaming.

    On that date, your operator will have to inform you that this option exists, so you can find a different operator for roaming, if they offer a better deal.

  • Will my number change if a get a separate roaming contract?

    NO - you must be able to keep the same number for both contracts.

  • What if I don't want a separate roaming contract?

    You can of course stick with your original operator for all services; there is no obligation to get a separate contract. This option is there solely to make it easier for you to compare roaming prices between operators.

  • What if I don't want to receive roaming charge messages when I cross a border?

    You can opt out of these by informing your operator.

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