Updated : 04/04/2014
Package travel is where you buy a combination of services for a holiday or trip that
The package must be pre-arranged, must include at least 2 of the following services:
and must be sold at an inclusive price (i.e. the price must cover all included services).
The rules on package travel also apply where the components of the package are billed separately.
Check with your tour operator or travel agent whether there are any national rules on trips and holidays that take less than 24 hours or do not include an overnight stay.
Under EU rules you have rights both when booking and during your holiday. The most important of these are:
These rules are NOT applicable if you put your holiday together yourself by buying the various components from retailers or websites that are not linked in any way.
If anything goes wrong during your holiday which is not your fault (e.g. if a sightseeing tour is cancelled or the hotel is not as described in the brochure), you should contact one of the following as soon as possible:
They should make immediate efforts to solve the problem.
If the problem persists, gather as much evidence as you can (photos, for instance) and file a complaint once you get home.
Depending on your country, the travel agency which sold you the package may also be your first point of contact. In some countries, there are deadlines for filing a complaint about your holiday.
If this doesn't work, see if your European Consumer Centre (ECC-Net ) can help. This is particularly relevant where the organiser is based in another EU country.
Michel from Belgium booked a 3-week package holiday in Greece through a Greek tour operator (organiser). The trip was to begin with a 14-day guided tour and end with a week at a beach resort. Just days before his planned departure, he was told that the 14-day guided tour could not take place. Michel was offered a trip beginning with a week's stay at a beach resort followed by a 10-day guided tour instead. He was unhappy with this, as the shorter tour did not include all the sights that most interested him, and he did not want to begin his trip with the beach holiday. Michel was advised to contact his European Consumer Centre, which told him he had 3 options:
Michel went back to the organiser armed with this information. He ultimately chose the first option - and received a reduction of 50% of the original price.
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