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Updated : 04/01/2017

Planned healthcare contact points

1. National Contact Points

Every EU country has at least one National Contact Point (some also have regional or local contact points).

Choose :

In your home country

Your National Contact Point will tell you about your right to receive health care in other EU countries, including:

  • your rights to have some or all of your costs covered
  • what types of treatment are reimbursed and the amount of reimbursement
  • if you need prior authorisation and how to apply for authorisation
  • how to appeal if your rights have not been respected.

In the country where you want to be treated

The National Contact Point can inform you about:

  • the healthcare system of that country and how they ensure quality and safety, including:
    • who sets standards and what they cover
    • who monitors compliance with these standards
    • what happens when providers fall short of the standards.
  • whether a particular provider is registered and authorised to provide specific treatments, and which quality and safety system covers that provider.
  • patients' rights in that country, and specific information about what your options are if something goes wrong or you are not happy with the treatment you receive.

2. Healthcare providers

Healthcare providers must inform you about:

  • everything you need to make an informed choice about your treatment (different treatment options, quality and safety, authorisation/registration status)
  • treatment prices beforehand - and provide you with a clear invoice afterwards to facilitate reimbursement
  • their liability insurance or equivalent
  • (where applicable) the different options for covering the cost of treatment.
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