Service tools

Language selector

EU flag

Navigation path


Updated : 25/04/2017

FAQs - Mobile roaming costs

  • What is roaming?

    Using your mobile phone while abroad to make or receive calls, send text messages (SMS) or surf the internet.

    These services are usually provided by a local (foreign) network operator, which charges your home operator, who passes on the cost to you.

  • Roaming contract with a different operator – is this possible?

    YES - from 1 July 2014 you'll be able to have a contract with one operator, for national services, and another with a separate operator, for roaming.

    On that date, your operator will have to inform you that this option exists, so you can find a different operator for roaming, if they offer a better deal.

  • Will my number change if a get a separate roaming contract?

    NO - you must be able to keep the same number for both contracts.

  • What if I don't want a separate roaming contract?

    You can of course stick with your original operator for all services; there is no obligation to get a separate contract. This option is there solely to make it easier for you to compare roaming prices between operators.

  • What if I don't want to receive roaming charge messages when I cross a border?

    You can opt out of these by informing your operator.

See main information on this topic
Mobile roaming costs
EU legislation
Public consultations
    Need support from assistance services?
    Get help and advice